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Contact Center Technologies Implementation SW/Application Tech Support Practitioner

4.00 to 6.00 Years   Bangalore   21 Jan, 2021
Accenture
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

About Accenture: Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries powered by the world s largest network of Advanced Technology and Intelligent Operations centers. With 514,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com

  • Project Role :SW/Application Tech Support Practitioner
  • Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
  • Management Level :10
  • Work Experience :4-6 years
  • Work location :Bengaluru
  • Must Have Skills :Contact Center Technologies Implementation,Network Infrastructure
  • Good To Have Skills :
  • Job Requirements :
      • Key Responsibilities : 1-Identify opportunities to drive platform efficiencies 2-Proactively manage platform and component life cycle to ensure stability and interoperability at points of integration 3-Have clear understanding on VOIP protocols like SIP, H323 and MGCP Should be aware of ITIL process 4-Have experience on Unified Call Manager, Cisco Unified Call Manager Express, Cisco Unity, Cisco IPCC Express, Cisco Voice Gateway, Cisco IPT and Verint Logger 5-Should be ready to work in 24/7 business support
      • Technical Experience : 1-Plan, design, implement, and support IP-based call center and eGain Omnichannel solutions 2-Partner with Operations on issues related to ICM-UCCE platforms 3-Management and support Cisco UCCE elements: ICM, CVP, CUCM 4-Consult on high severity incidents and complex work orders 5-Participate in business continuity and disaster recovery planning in voice environment to minimize work disruption 6-Consult on preventive maintenance activities to ensure platform stability
      • Professional Attributes : 1-Good Communication 2-Team player 3-Adoptability 4-Skill collaborator 5-Good documentations skills
      • Educational Qualification : o BETCH/BE
    • Additional Information : Role: Cisco Unified Contact Center Enterprise UCCE
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Keyskills :
call manager expressdisaster recovery planningcisco iptcisco ipcclife cyclecisco voicework ordersitil processcall manageripcc expresscontact centerdisaster recoverycall center

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