hireejobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Customer Advocate

6.00 to 0.00 Years   Bangalore   06 Oct, 2021
Forcepoint LLC
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaLegal Practice,Legal Support Services
EmploymentTypeFull-time

Job Description

TAM Prof3 Job Description

  • Plans and oversees enterprise-level support and service activities for company products and services for a designated client or group of clients. Ensures quality service and operational performance within the parameters of program and delivery standards. Develops client relationship and understanding of client business and product installations to identify service needs, plan service delivery and drive use of proactive service and support mechanisms to reduce client downtime and support costs. Acts as single point of client contact to coordinate resolution of service incidents and escalation of technical issues. Collaborates with sales and support groups to demonstrate value of support offering to client and identify opportunities for expanded support business.
  • Job Description
Forcepoint s Enterprise Customer Success Managers are a critical part of our Customer Success team which is focused on delivering the promise of Forcepoint s Cyber-Security cloud platform and its services. Starting in the pre-sales stage, they work with our customers to identify their needs and set goals for success in adopting the Forcepoint solutions into the security operations and cyber-strategies of their organization. Forcepoint s Enterprise Customer Success Managers also manage the post-sales relationship with the customer, and deliver focused engagement, support and advocacy to their customers as they use the platform and its services. Forcepoint s Enterprise Customer Success Managers are trusted advisors on how customers use our cloud-based cyber-security services to address their specific cyber-security challenges and risks. In this way, they are key to driving adoption and reach, ensuring renewals, building customer loyalty, and helping to identify expansion opportunities. In addition, they serve as advocates on behalf of their customer by delivering product and performance feedback back into the Forcepoint platform and software services engineering and product management teams. To be successful in this role you should have 6 years of proven Customer Success Manager experience, with at least 4 of those years in a XaaS Enterprise business, preferably for a cyber-security services organization. In addition, you would have demonstrable success in:
  • Managing a diverse portfolio of Enterprise customer accounts with complex needs
  • Guiding clients through post-sale onboarding, including orienting the client to Forcepoint s solutions and services in order to drive solution adoption in the customer s organization.
  • Building and maintaining appropriate relationships and trust at all levels with your customer accounts, creating a premium and high-caliber experience
  • Monitoring customer utilization, health-scores and ensuring consistent communication with internal and external customers
  • Conducting regular proactive customer meetings, account reviews and creating and managing success plans to align customer strategies and business objectives with the Forcepoint solutions and internal service offerings.
  • When facing complex deployment concerns, orchestrating the appropriate tactics and Forcepoint resources to help ensure customers are achieving their goals
  • Ensuring customers have an effortless experience with Forcepoint by providing efficient, professional, and accurate resolutions to client concerns
  • Analyzing data and experiences both quantitatively and qualitatively to drive new outcomes and identify areas for improvement in the customer experience, both in our product and processes
  • Working as a team, but also act assertively to get things done for customer
  • Supporting for APAC region.
In addition, the ideal candidate would have:
  • A good understanding of network security, data security or insider threat security concepts, use cases and supporting technologies
You will bring core competencies of
  • Commitment: You are passionate about customer satisfaction and their results. You do what you say you will do.
  • Communication: Ability to communicate effectively at all levels, including senior management
  • Service Orientation: Demonstrated ability to provide world-class service and support through effective task management and issue ownership
  • Cross-Functional Thinking: Ability to manage, understand, and prioritize multiple functions (service, technical, relationship) simultaneously
  • Process Orientation: Strong drive to follow and improve processes to ensure consistent outputs
  • Creativity: Ability to solve problems creatively, including stepping outside of process when necessary
  • Attention to Detail: You care about the little things for your customer, and also capture information correctly and accurately
We are mission driven.We are passionate about our mission because our solutions protect businesses, critical infrastructures, and governments around the world.Find out more about Forcepoint s Mission, Vision, and Values at www.Forcepoint.com and follow us on Twitter at ForcepointSec. Find us on social at #forcepoint #forcepointculture #lifeatforcepoint to find out what its really like to work here from the team themselves.*Other dutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Applicants must have the right to work in the location to which you have applied.We are committed to hiring and retaining a diverse workforce, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.,

Keyskills :
apaccustomer satisfactionsetservice deliverysecurity operationsdata securitysoftware servicesenterprise businessnetwork securityclient relationshipsalescustomer loyaltycustomer experiencecarexaasclient contactbehavioral traininguse cases

APPLY NOW

Customer Advocate Related Jobs

© 2019 Hireejobs All Rights Reserved