Customer Contact Comms New Associate-Voice

Job Description

As a Customer Contact Comms New Associate at Accenture, you will be aligned with the Finance Operations vertical. Your role will involve determining financial outcomes by collecting operational data/reports, conducting analysis, and reconciling transactions. Your responsibilities will include:- Recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests based on the defined scope of support.- Managing unplanned interruptions to restore normal service operations as quickly as possible for voice interactions.Qualifications:- Bachelors degree preferred- Minimum 2 years of experience in B2B Collections process- Collections License considered beneficial- Good working knowledge of an ERP system; ORACLE experience would be an added advantage- Written and spoken ability to communicate in English for Accenture interaction- Attention to details- Must be a good team player- Excellent customer service- Responsibility and accuracy in the completion of received tasks- Flexibility, especially in the period of month, quarter, year-end closing- Excellent interpersonal and communication skills- Time management and organization skills- Ability to work in a multicultural and diverse environment- A natural ability to adapt to change- Excellent working knowledge of MS Office- Demonstrates the ability to work as part of a teamRoles and Responsibilities:- Ensuring effective and timely communication, providing clear messaging, and proactive issue resolution related to collection issues/discrepancies- Following and executing activities assigned by the Collections Team Lead- Preparing and reviewing AR Adjustments, statements of accounts receivable, reminder letters- Ensuring the completeness and accuracy of invoices in the AR system- Communicating effectively with customers on a timely basis and providing excellent customer service- Working closely with key teams such as Credit and Sales in mitigating collection risk- Collaborating with various internal business functions such as Billing, Credit Team, Cash Application teams, and external customers to resolve receivable issues and achieve common goals and objectives- Providing administration work related to collections, such as preparing adjustment vouchers, statements, and letters- Responsible for responding to all internal & external emails within an agreed TAT- Escalating unresolved issues to management timely and following through with issues until the final resolution As a Customer Contact Comms New Associate at Accenture, you will be aligned with the Finance Operations vertical. Your role will involve determining financial outcomes by collecting operational data/reports, conducting analysis, and reconciling transactions. Your responsibilities will include:- Recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests based on the defined scope of support.- Managing unplanned interruptions to restore normal service operations as quickly as possible for voice interactions.Qualifications:- Bachelors degree preferred- Minimum 2 years of experience in B2B Collections process- Collections License considered beneficial- Good working knowledge of an ERP system; ORACLE experience would be an added advantage- Written and spoken ability to communicate in English for Accenture interaction- Attention to details- Must be a good team player- Excellent customer service- Responsibility and accuracy in the completion of received tasks- Flexibility, especially in the period of month, quarter, year-end closing- Excellent interpersonal and communication skills- Time management and organization skills- Ability to work in a multicultural and diverse environment- A natural ability to adapt to change- Excellent working knowledge of MS Office- Demonstrates the ability to work as part of a teamRoles and Responsibilities:- Ensuring effective and timely communication, providing clear messaging, and proactive issue resolution related to collection issues/discrepancies- Following and executing activities assigned by the Collections Team Lead- Preparing and reviewing AR Adjustments, statements of accounts receivable, reminder letters- Ensuring the completeness and accuracy of invoices in the AR system- Communicating effectively with customers on a timely basis and providing excellent customer service- Working closely with key teams such as Credit and Sales in mitigating collection risk- Collaborating with various internal business functions such as Billing, Credit Team, Cash Application teams, and external customers to resolve receivable issues and achieve common goals and objectives- Providing administration work related to collections, such as preparing adjustment vouchers, statements, and letters- Responsible for responding to all internal & external emails within an agreed TAT- Escalating unresolved issues to management timely and following through with issues until the f

Keyskills :
Customer OperationsVoice SupportService DeskERP systemORACLECustomer serviceTime managementMS OfficeB2B CollectionsEnglish communication