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Customer Documentation Developer

8.00 to 12.00 Years   Bangalore   05 May, 2023
Nokia Solutions and Networks India Pvt Ltd
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryTelecom / ISP
Functional AreaContent Development
EmploymentTypeFull-time

Job Description

    The pandemic has highlighted how important telecoms networks are to society. Nokia s Network Infrastructure group is at the heart of a revolution to bring more and faster network capacity to people worldwide through our ambition, innovation, and technical expertise.Your skills and experience We seek an experienced Information Developer/Technical Writer with more than 10 years of writing experience to project manage, plan, write, edit, and publish customer documentation for our Optical Hardware/software products.
    • Experience in working in the Telecommunication domain preferably Optical Networking
    • 8+ years in the Technical Writing industry, preferably telecommunication industry
    • Hands-on experience with developing customer documentation and managing projects
    • Must possess strong people and leadership skills
    • Good understanding of Agile environment and alignment to Agile writing principles
    • Good knowledge of REST APIs
    • Knowledge of DevOps software development with a continuous delivery methodology
    • Knowledge of Defect-tracking systems (e.g., Jira), Content Management systems, Wiki (Confluence etc.)
    • Knowledge of basic UNIX and scripting is preferred
    • Good understanding of the SDLC and DDLC, and Structured writing principles
    • Experience in managing documentation schedules and deliverables
    • Knowledge of XML authoring using Arbortext or Oxygen and graphic tools such as SnagIt and CorelDraw
    • Excellent written and oral communication and analytical skills
    • Extensive experience in the documentation for a complex technology
    • Experience with cross-site collaboration for content development
    • Gather data from and work with PLM, R&D, and Test to ensure appropriate creation and timely delivery of technical publications to coincide with product release
    • Understanding of single-sourcing and content management systems
    • Ability to work independently or as part of cross-functional teams to develop information products associated with components or features of an assigned product
    • With limited guidance, develop information products for component or feature groupings for an assigned product that is a system or a complex grouping of units or features
    • Develop accurate documentation schedules and plans and adhere to them
    • Research, write and edit high-quality hardware/software customer documentation for Nokia products
    • Self-edit documentation with strong attention to detail, clarity, accuracy completeness, usability, and style
    • Work to improve the content and appearance of customer documentation continuously
    • Achieve expert product knowledge to produce quality materials, and understand the high-level technical solutions being developed
    • Produce deliverables that conform to company documentation and quality assurance standards.
    • Evaluate work upon completion to ensure that objectives have been met
    • The candidate must have a Bachelor s degree in Engineering
    ,

Keyskills :
content management systemsagile environmentcontent management

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