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Customer Service Executive

1.00 to 6.00 Years Bangalore,Chennai, Noida, Hyderabad, Gurugram, Kolkata, Pune, Mumbai City, Delhi, Itanagar 06 Dec, 2024

NEW ERA LIFE CARE PRIVATE LIMITED

Job Location	Bangalore,Chennai, Noida, Hyderabad, Gurugram, Kolkata, Pune, Mumbai City, Delhi, Itanagar
Education	Not Mentioned
Salary	Rs 10 - 22 Lakh/Yr
Industry	Pharma / Biotech
Functional Area	Customer Care ExecutiveCustomer Service (Domestic)
EmploymentType	Full-time

Job Description

We are looking for a customer-oriented service representative.What does a Customer Service Representative do A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.The best CSRs are genuinely excited to help customers. Theyre patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they dont have enough information to answer customer questions or resolve complaints.The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.ResponsibilitiesCustomer Service Responsibilities list:Manage large amounts of incoming phone calls Generate sales leads Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers

Keyskills :
relationshipefficiency analysiscommunicationadaptabilitybuildingtechnicalpatienceactiveknowledgeresourcefulnesslisteningproduct

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