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Customer Service Lead

2.00 to 5.00 Years   Bangalore   26 Apr, 2020
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryMedia / Dotcom / Entertainment
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

  • Responsible for customer happiness and delight
  • Hire, train and mentor customer service executives to provide exceptional service to customers
  • Should be open to rolling up their sleeves and taking calls when needed
  • Provide inputs to City Manager on process improvements
  • Collate customer feedback and suggest improvements to the service
  • Weekly/monthly/quarterly reporting on customer service metrics to City Manager
,

Keyskills :
customerservice ound metrics rolling business rep ting quarterlyrep ting

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