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Customer Service Readiness Specialist

3.00 to 6.00 Years   Bangalore   27 Apr, 2019
Citrix R&D India Pvt Ltd
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaOperations Management / Process Analysis
EmploymentTypeFull-time

Job Description

  • Deliver training to employees: onboard new hires to Customer Service support teams, train experienced agents in new versions/features/components of Citrix systems, tools and new processes.
  • Communicate process, systems and tools update to the Customer Service teams in a timely manner using posts
  • Participate in cross-functional content development projects on areas that impact the Customer Service team like Licensing portals, Billing system, Salesforce etc.
Qualifications (Knowledge, Skills, Abilities)
  • Excellent written and verbal communication skills.
  • The ability to effectively present training material to support teams, including non-traditional delivery methods such as training remote audiences through alternative technologies including videoconferencing and webinars.
  • The ability to create high quality training collateral; including presentations, lab documentation and setup guides, whitepapers, knowledge base documents, and training videos.
  • Strong stakeholder management with the ability to establish and maintain strong relationships, clearly articulate messages to a variety of audiences and influence others and move toward a common aim and objective/s.
  • Flexible and able to work in ambiguous situations.
Requirements (Education, Certification, Training, and Experience)
  • Bachelor s Degree in any field
  • 3+ years of IT industry experience with emphasis on process effectiveness preferred.
,

Keyskills :
managementprocesstakeholdercustomerserviceeffectivenessreadiness

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