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| Job Location | Bangalore, Gurugram, Mumbai City, Delhi |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Recruitment Services |
| Functional Area | SBU Head / CEO / Director |
| EmploymentType | Full-time |
Job Role :- Drive saas/hrtech product usage and enterprise customer retention- Prepare usage report to share with key clients accounts- Discuss pricing and drive repeated revenue- Developing and managing client relationships at CXO level. Drive and own continuous discussions around Return on Investment (RoI), Adoption, and Value Realization to ensure retention and growth- Manage business for HRTech Firms customers for ATS products and services- Responsible for ensuring 100% renewals to drive primary growth lever for all the offerings- Ensuring excellent customer service delivery always, Drive practice operations and monitor key KPIs around Book of Business, Retention, Churn etc. with focus to help achieve targets and incentives- Drive consultative selling and business development, charged with proactively seeking out new cross-sell and up-sell opportunities, and maintaining a portfolio of partners for repeat business- Acquire a thorough understanding of key customer needs and requirements. This will include SOW design and evaluation- Expand the relationships with existing customers by continuously proposing solutions that meet their objectives and get maximum ROI to them- Ensure the correct products and services are delivered to customers in a timely manner- Resolve any issues and problems faced by customers and deal with complaints to maintain trustCTQs :- 10+ years of overall experience - Candidate should have prior experience of working in SaaS based product companies- Should have managed revenue base of $4 million- Experience of managing relationship with enterprise customers @ CXO level.- Good in governance mechanism and data analytics- Candidate should be either B.Tech or MBA.- Apply with word format resume,
Keyskills :
return on investmentcustomer service deliverycustomer serviceservice deliveryvalue realizationpractice operationsbusiness developmentconsultative sellingroicxosowwordsaasdesignsellingbusinessats