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Job Location | Bangalore, Gurugram, Mumbai City, Delhi |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | Recruitment Services |
Functional Area | Sales / BD |
EmploymentType | Full-time |
Principal Duties And Responsibilities:- Lead customer experience assessment, channel analysis, KPI definition, solution and vendor evaluation in the CRM space- Conduct CRM capability assessment, prepare target CRM operating model, functional blueprint, use cases, create and articulate business case for CRM solutions and explain the value proposition to the client- Business requirements analysis, process & solution design for implementation of CRM solutions. Strategize the change process and assist client in implementing an effective CRM solution- Provide probable solution options for customer engagement, sales & customer service processes and functional architecture and act as an SME for full scale CRM implementation- Collect, formulate, and disseminate best practices on solution positioning and delivery for customers and formulate into intellectual property to grow our practice and library of tools; pro-actively identify existing or pending knowledge gaps and act to address themQualifications: - Bachelors degree in related field or equivalent experience. MBA is preferred- One or more certifications in SFDC -Marketing cloud (good to have in additional SFDC Certifications)Experience: - CRM Functional Consultant with 2+ years of experience in Sales / Service / Marketing cloud implementation (4+ years of total CRM implementations experience) with deep functional, industry and client facing experience- Extensive experience and hands-on role in conducting requirement gathering and design workshops, preparing solution and functional blueprint, leading and coordinating solution design and deployment across multi-dimensional teamKey Competencies and Skills - - In-depth understanding of the capabilities and constraints of the SFDC CRM application is a MUST - In-depth understanding of omnichannel CRM functional capabilities including customer engagement, sales, service, community, CPQ, Field Service, Analytics and integration with digital channels- Good to have understanding of Vlocity Industry Cloud Applications capabilities. Vlocity is one of Salesforces fastest growing partners- Good to have understanding or working knowledge on other CRMs; SAP, Oracle, Microsoft Dynamics, Pega- Very strong communication skills and habits, demonstrating skills in sharing and explaining complex concepts, creative and pro-active thinking, and situational adaptation of these skills - Ability to quickly connect business requirements to the functional capabilities of an application and assess the applicability of different product technologies to business problems- Desire to be hands-on and in the field, guiding implementations and teams in creating the best solution and ensuring the success of that solution- Functional industry experience of at least two industries- Extensive Project management, client facing and negotiation skills,
Keyskills :
strong communication skillsuse casesfield servicebusiness casechange processsolution designcustomer servicedesign workshopsvendor evaluationservice processesproject management