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| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Recruitment Services |
| Functional Area | Sales / BDCustomer Service (International) |
| EmploymentType | Full-time |
Customer Success Manager/ Sr. Customer Success Manager Night ShiftSummaryTitle: Customer Success Manager/ Sr. Customer Success Manager Night Shift ID: 767 Department: Client Services India - Bangalore DescriptionJob Title: Customer Success Manager/ Sr. Customer Success ManagerPositions: 5Location: Bangalore, IndiaTimings: 9:00 PM To 6:00 AM IST (Night Shift)Job Summary: Our Customer Success manager manages a portfolio of strategic hotel brands to improve their digital presence. Developing strategy both pre- launch and post Site launch to drive ROI for our clients.Key Skills Set:3+ years experience in customer facing positionMasters from an accredited college or university. College Degree is a must.Experience within hospitality industry (lodging, dining, tourism)Experience in EcommerceFast learner and able to handle multiple tasks with changing prioritiesExcellent verbal and written communication skillsStrong time management skillsStrong analytical and reporting skillsExperience in SEO (Search Engine Optimization) desiredPrevious experience working with International clients Responsibilities:Serve as a central point of contact while ensuring high levels of customer satisfaction for your assigned customer accountsMaintain regular communication with both the customer and internal teams, constantly managing customer expectationsServe as a first point of escalation for customer concerns relating to technical issues and coordinate, manage, and drive escalations with Milestone services, sales, and product teamsProvide proactive status updates to required partiesHost periodic checkpoint and status calls with customer and internal stakeholdersIdentify enablement goals and plansKeep current on the latest trends in the search marketing and hotel marketing industryPresent social and paid media marketing strategies to current and prospective clientsMonitor performance through regular ROI reports; formulate strategies to build on strengths and overcome weaknesses About Milestone5 Days a WeekGreat place to learn with phenomenal growth opportunityStable and rapidly growing companyNew, professional corporate offices in the heart of the plush professional/ residential location of M.G Road Bangalore.Opportunity to work with a fun, amazing and talented teamGreat benefits Mediclaim and paid holidays (per year)Exciting and innovative work environmentEmployee referral incentive programMonthly and quarterly events include: birthday celebrations, ice cream socials, etc.,
Keyskills :
sales customerservice customerrelations marketing onboarding icecream paidmedia mediamarketing timemanagement clientservices searchmarketing employeereferral hospitalityindustry internationalclients ri