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| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Management Consulting / Strategy |
| Functional Area | Sales / BD |
| EmploymentType | Full-time |
What will you get to do - Get involved in the entire customer lifecycle from on-boarding through the duration of their subscription period- Provide product training to enable the customers to realize the potential- Identify product usage gaps and provide actionable solutions to the customers- Build value-based relationships with customers and create champions- Conduct Strategic Business Reviews (EBRs and QBRs) to understand the customer lifecycle milestones, communicate the value of our product, showcase ROI,- Drive desired customer outcomes through a consultative approach- Ensure customer retention by negotiating and closing renewals- Identify opportunities of upselling and cross-selling along with the Account Managers- Identify appropriate business use cases where the app can be deployed- Establish deployment goals and desired success outcomes and then develop a plan to carry them out successfully- Have a strong business sense to keep looking out for new use cases and solutions using to create a win-win situation with customers- Communicate and brain-storm with the product team on customer feedback and help refine product roadmap- Work with the marketing team to execute customer surveys, case studies, etc- Identify and Process Success milestones for the customers- Optimize existing processes within the company and actively enhance all Customer Success initiatives- Drive customer advocacy through reviews, testimonials, customer meetups; and creating a center of excellence within the customers organization,
Keyskills :
salescustomer servicecustomer relationsmarketingonboardingcenter of excellenceuse casescase studiescross sellingproduct trainingcustomer survey