Customer Success Manager US Shift

Job Description

HackerEarth provides enterprise software solutions that help organisations in their innovation management and talent assessment needs. HackerEarth Recruit is a talent assessment platform that helps in efficient technical talent screening allowing organisations to build strong , proficient teams. HackerEarth Sprint is an innovation management software that helps organisations drive innovation through internal and external talent pools , including HackerEarth s global community of 2M developers. Today , HackerEarth serves 750 organisations , including leading Fortune 500 companies from around the world. General Electric , IBM , Amazon , Apple , Wipro , Walmart Labs and Bosch are some of the brands that trust HackerEarth in helping them drive growth. Customer Success is one of the essential components of SaaS products. There is nothing better than sticky customers who continue year on year. In addition to building a product that customers love , having equally lovable customer service is also needed. And that is the scope of this role. A Customer Success Manager at HackerEarth works closely with the Inside Sales and Product team to help our international customers get the most from our products. This role will be dedicated to supporting our overseas clients to drive product usage and adoption and deliver an end - to - end customer experience that meets business objectives. This role will see you utilize your in - depth knowledge and experience of HackerEarth products to position yourself as a trusted advisor to clients , uncover their challenges , educate them on our products and assist HackerEarth s product team to develop tailored solutions to meet their needs. Work hours will be from 4 pm to 2 am working with our international clients. In order to be successful in this rewarding role , you need to be a born communicator with proven experience in delivering results and meeting customer expectations. Roles and responsibilities: Working with the Inside Sales team to understand the requirements of prospective customers and propose optimal solutions to them. In conjunction with the Inside Sales team help pitch effectively to the customers. Present product demos to the prospective customers. Work with various teams like Product , Legal etc. to execute the proposals that have been shared with customers. Help in creating technical proposals for customers. Onboarding new customers , helping them set up their account and ensuring they are fully trained on how to use the product. Constantly keep in touch with the customers and make sure they are using the product and are satisfied with it. Liaise with the Inside Sales team and helping them in retaining the account. Wherever possible cross - sell to existing customers. Collect information and intelligence across various customers and share best practices with the Inside Sales team. Work with the Product team and help them understand how customers are using the product , what challenges they are facing , what features they want and how the customer experience can be improved. Do the competitive analysis and market research to suggest how the product can be improved. Keep customer churn at a healthy level , by paying close attention to product usage. If you re looking for an outstanding opportunity to take your career to a new level and to really make your mark , we would love to hear from you!! This a perfect place if: You love analysing trends and product mapping You love anticipating the potential You love talking to product team about what features can impact your clients You love making a change in the world by being the first change You love startups You can go not just an extra mile but all the miles just to keep your customer happy. ,

Keyskills :
marketingsalesustomerexperiencecustomerrelationscustomerservicecompetitiveanalysis