Customer Support Representative

5.00 to 10.00 Years Bangalore 14 Jun, 2023

E and Q consultants Hiring For Customer care executive

Job Location	Bangalore
Education	Not Mentioned
Salary	Rs 1.0 - 4.0 Lakh/Yr
Industry	BPO / Call Center
Functional Area	Customer Service (Domestic)
EmploymentType	Full-time

Job Description

Voice/Non Voice - Customer Care Executive OfficerLocation - BangaloreQualification - Graduate or Undergraduate can applyExperience - Minimum 0 to 10 YearsShifts - Rotational shifts and 5 Days Working with Rotational 2 weekly off.Transport - Free transportation with door-to-door pickup and drop.Interview rounds - Two roundsSkills - Excellent Verbal and written communication skills, Basic Computer & Technical skills.Roles and Responsibilities:Rendering services to customers and ensuring satisfactoryShould take care of AHT, Quality, CSAT, and CS-related metrics Resolve customer inquiries and supervise escalated issues,providing efficient and effective customer service to the clients Identifying opportunities to offer value-added services Resolving complex problems based on best practice/precedence, escalating when needed Demonstrating analytical skills and mathematical knowledgeFirst-time resolution should be provided for all customer queries Displaying complete onus to customers queries/problems Delivering service with requisite courtesy and accuracy Individual Contributor.

Keyskills :
customer service operationsnon voicevoice supportnon voice processcustomer service systems

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Customer Support Representative

Job Description

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