CWMD - Marcus by Goldman Sachs - Issue Management & Remediation - Associate

Job Description

CWMD - Marcus by Goldman Sachs - Issue Management & Remediation - AssociateDigital Finance, a subdivision of CCBD, is composed of the firm s digitally-led consumer businesses which include the global online consumer deposits business and the US online consumer lending business, the firm s first-ever direct-to-consumer platform built from the ground up. Digital Finance combines the strength and heritage of a 147-year-old financial institution with the agility and entrepreneurial spirit of a tech start-up. This unique dynamic allows us to help our customers achieve financial progress through customizable solutions that are grounded in value, transparency and simplicity RESPONSIBILITIES AND QUALIFICATIONS YOUR IMPACT

• As a SQL/SAS analyst you will be supporting all of the Marcus Credit Card remediation team, interfacing with other functions leaders, supporting the business.

RESPONSIBILITIESYou will be responsible for overseeing the teams responsible for:

• Accurate identification of impacted accounts.
• Validation of lists.
• Application of remediation

Desirable Skills/Preferred Qualifications:

• Demonstrated ability to self-manage and multi-task in a dynamic, ever-changing environment Ability to solve advanced problems and deal with a variety of options in complex situations. Requires expert level analytical and quantitative skills. Draws upon the analysis of others and makes recommendations that have a direct impact on the company

Furthermore, you will:

• Establish and maintain a qualitative/quantitative business level operational risk appetite/tolerance with associated metrics, monitoring, triggers, escalation and mitigating actions
• Implement, own and manage the implementation of the Operational Risk Management (ORM) Framework, including Risk and Control Self Assessments(RCSA), Risk Events and Key Risk Indicators (KRIs)
• Conduct risk assessments of major business initiatives and ensure appropriate controls are implemented. Specifically executing the controls testing and monitoring framework - On the glass, Behind the glass, Contact center processes
• Identify and/or resolve risk issues impacting the business, including conducting control reviews or gap analyses for existing processes, as needed
• Liaise between the Business and Internal Audit for audits and tracking the resulting issues and action plans until effective closure
• Liaise between the Business and Second-line Compliance functions for control assessments and tracking the resulting issues and action plans until effective closure
• Review and analyze transactions and processes for compliance with regulatory requirements
• Coordinate and collaborate with various functions / departments and project teams across multiple locations
• Partner with other teams to develop and maintain relationships by engaging stakeholders to establish credibility, solve problems, build consensus and achieve objectives
• Design/re-design for continuous improvement using Lean & Six Sigma principles & methods

SKILLS & QUALIFICATIONSIn order to be successful in this role you will be highly analytical with strong financial product acumen. You will also demonstrate:

• Bachelor s degree in an analytical / statistical discipline required (e.g. Statistics, Economics, Mathematics, Finance, Operations Research or related quantitative).
• Significant years of analytical experience
• Strong knowledge of SQL, SAS, and Excel
• Experience working with TSYS, Core Card and FDR
• Ability to work independently and in a team environment
• Programming in R or Python languages.
• Strong communications skills
• Strong attention to detail
• Ability to work with multiple internal and external stakeholders
• Strong analytical skills
• Strong verbal and written communication skills
• Highly motivated, energetic, personable, thorough, detail oriented, and ability to multitask
• Good problem-solving skills.Proficiency with Microsoft products, MS Word, MS Excel SQL and MS Power Point
• Extremely detail-oriented and ability to prioritize and see tickets through to completion
• Able to work in a fast-paced organization and meet deadlines
• Ability to multi-task several initiatives concurrently

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Keyskills :
high net worth individualsoperational risk managementsix sigmaproject teamsinternal auditcontact centerrisk managementproblem solvingoperational riskconsumer banking