Data Success Manager

Job Description

Hello, we are Atlan!A home for data teams around the world. Atlan makes it easier for diverse data users business users, product managers, analysts, and engineers to collaborate effectively. (Think of what Salesforce is for sales teams or GitHub for engineering teams). (Check out our website , product tour , and docs .)Built for the humans of data, by the humans of dataAt Atlan, we started as a data team ourselves tackling problems like national healthcare and poverty alleviation with data science. (Check out our TEDx talk and case studies .)The problem: After working on 200+ data projects, we learned how tough it was to scale data teams. Data teams are one of the most interdisciplinary teams ever created. Theyre made up of analysts, data scientists, engineers, business users diverse people with their own tooling preferences, skill sets, and DNA that need to come together. This leads to collaboration chaos.We were awoken with crisis calls every second day for the minutest of issues from troubleshooting why a number on a dashboard was incorrect to difficulties in getting access to the right data set! Atlan started with us building tools to make our own data team more agile.These tools made our team 6x more agile, helping us take on amazing projects like building Indias National Data Platform used by Indias Prime Minister. The best part this was built by an eight-member team, the fastest project of its kind to go live, in a record twelve months instead of the projected three years.We asked, could the tooling we built for ourselves help data teams around the world Thats how Atlan was born. Were on a mission to help data teams around the world do their lives best work.Read our co-founder Prukalpas article on the half-a-decade backstory that drives everything we do at Atlan and our journey of failing three times before we figured out the real solution . Were growing fastIn the last few months, we have onboarded some dream customers, started working with some amazing partners, and watched as our team spread across 10+ countries.Atlan was named a Gartner Cool Vendor in DataOps, one of the top three companies globally (and one of the fastest companies to make the list ). We were also named in Gartner s inaugural Market Guide for Active Metadata and as a Top 5 Global Innovator in DataOps by IDC.Were backed by top investors (like Insight Partners, Sequoia, and Waterbridge) and the shapers of the modern data stack (including the founders and CEOs of Snowflake, Looker, Stitch, and DataRobot) as our early investors.Watch this three-minute video of our journey so far and where were going (in conversation with Sequoia Capital).We build with all our We believe that data teams deserve fundamentally better software experiences. Data is chaos, but that doesnt mean that work should be!Love what Superhuman, Slack, Notion, Quip, and Figma have done for the modern workplace Come build the future for data teams with Atlan!Why is this role important for us
• We believe that great customer service is a company value, not a job role that you can hire for. Every single person in the company is responsible for creating delight in the lives of our users. Doing whats right for the customer is baked into the Atlan DNA. So far, our founding team, product team, and engineers are responsible for supporting our customers and ensuring they can get the most out of Atlan.
• In the past 2 quarters, Atlan has scaled tremendously, and our Customer Success Function has become the most important function to ensure continued customer adoption and success.
• Were actively hiring Data Success managers in the US to support amazing data teams like Plaid, WeWork, Postman, TechStyle, Ralph Lauren, and more!
• In this role, you will own the most important company metric for Atlan customer happiness.
• If youre looking for a high-impact opportunity at a fast-growing startup and truly believe that user and customer delight can be one of the biggest moats for a company, this is the role for you.
Your mission at Atlan
• The face of Atlan: You will be the face of engagements with new Atlan customers and manage the end-to-end customer lifecycle onboarding, training, customer support, QBRs, and renewals and expansion.
• Trusted advisor: You will help Atlan customers understand the different contexts in which the Atlan product can be effectively used and conceptualise new use cases and solutions.
• Great stakeholder management: You will be building strong relationships with stakeholders inside the organisations, from CXOs (like the CDO and CIO) to data practitioners using Atlan every day.
• Voice of the user: You will work closely with our product team to incorporate client feedback into the product roadmap and enable us to build the best collaborative experience for data teams around the world.
• Customer evangelism: At Atlan, we believe that our customers are the biggest heroes. You will play the role of evangelising our customers and their journeys to the broader data community.
What makes you a match for us
• Prior experience as a hands-on data practitioner who would like to move to a customer-facing role to support other data practitioners; as a customer success executive in a B2B software organisation; or a consultant with experience working on digital/tech/data projects.
• Founder mindset: We are developing the playbook for customer success and would love for you to contribute. You should have a knack for problem-solving and love the idea of collaborating with various functions to help the customer be successful.
• Strong stakeholder management and communication skills.
• Ability to drive value focused conversations with customers and subsequently drive adoption. Be the trusted advisor that the customers look upon to significantly improve their processes through active metadata management
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Keyskills :
use casescase studiesb2b softwareproblem solvingcustomer servicecustomer supportbehavioral trainingstakeholder managementb2bcdofarceossalesvideotoursprimereach