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| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | Technical Support / Helpdesk |
| EmploymentType | Full-time |
Desktop L1&L2; 0- 1 Year Bangalore/ Mysore/ Chennai/ Mumbai/ Delhi Diploma/ Any Graduate ::Welcome to skyprotechnologies:: Urgently Required Desktop L1 & L2 Technical Help Desk Job Descriptions Full Time, Employee Service Desk Engineer Qualification : Full- time Diploma/ Graduate, 10+2+3 (min 50% aggregate in 10th, 12th/ PUC & Diploma/ Graduation) Key Skills : MCP, Basic Troubleshooting, Good Communication 0- 1 Year Desktop L1 & L2/ Technical Help Desk Bangalore/ Mysore/ Chennai vijay@skyprotechnologies.com Desktop L1 - Job Descriptions Troubleshoot and resolve incidents (Hardware and Software) related to desktop and associated peripherals Troubleshoot Network connectivity (LAN) issues Installation of desktop and hardware Desktop Configuration - Network, mail client, internet etc Operating Systems (OS) installation / re- installation, upgrades and patches for desktops Software installations such as MS- Office, Acrobat Reader, mail client etc Installation of anti- virus on desktops and remove Virus Configuration of Print devices (network and local) on desktops Desktop L2 - Job Descriptions Troubleshooting Desktop / Laptop OS issues Support for office standard software and internet client Isolate system issues; diagnose standard software issues and report hardware issues to respective team Installation / re- installation / configuration of systems, printers, scanners Configure desktop and laptop as per the desktop/ laptop standardization policies of customer Installation / re- installation / configuration of in- scope client software / applications Installation / configuration of e- mail clients (Lotus Notes) Troubleshooting e- mail client related issues (Lotus Notes) Troubleshooting printer / scanner related issues (Limited to driver / OS issues- No hardware support) Install antivirus software and check virus definition auto updates Install approved patches onto desktops / laptops Disconnection of desktops / laptops / printers / scanners Configure Print Queues for Servers / Users / Groups Troubleshoot print queue related issues Configure appropriate rights and permissions for accessing printers Remove virus from respective desktop / laptop with the antivirus software provided by customer Exposure in working with any disk encryption tool is preferred Technical Helpdesk Management - Job Descriptions Providing a Single Point of Contact (SPOC) for assistance with IT services under scope Log IT related tickets (incidents, service requests, events) from users- (received through phone, mail, logged tickets in the tool) Acknowledge the tickets, allocate appropriate categoryt Classify the tickets as per Severity and Impact Communicating pertinent information regarding incidents and associated progress to the stake holders on need basis Allocate the ticket to the respective support groups and track the ticket for closures Provide Level 1 support for all End User Issues pertaining to Enterprise applications (In- Scope), Operating System, Printing, Office Automation Tools, and Generic IT Queries Ensure activity details are updated in the tool by the respective support groups Route calls to the Suppliers in case of issues pertaining to Suppliers agreed in scope Route service requests to the appropriate teams (viz. user management group, mail management group etc.,
Keyskills :
servicedesk usermanagement printbrokering diskencryption automationtools operatingsystems officeautomation technicalhelpdesk helpdeskmanagement upp tgroups netw kconnectivity