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Desktop Support Technician 1-2

20.00 to 22.00 Years   Bangalore   12 Oct, 2021
PayPal Holdings, Inc
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryInternet / E-Commerce
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

You should have a proven track record in the following areas: Queue management with a strong focus on achieving set SLA s Working knowledge of Servicenow an advantage Delivering world class customer experience Championing adherence and compliance to process and policy Creation and maintenance of a robust library of documentation to support all areas of team activity Attention to detail, specifically in relation to generating, analysing and actioning metrics relating to overall performance Ability to manage mini projects and execute to plan. This should include Office moves, Renovations and M&As as well as software & hardware deployments.You should be the primary source of knowledge for team members on:

  • Imaging PC s and MAC s. (Knowledge of SCCM and Casper)
  • Active Directory Users and Computers (ADUC)
  • Enterprise collaboration clients e.g Teams, Slack
  • End-User/Client facing configuration of Office 365
  • Supporting triage steps to determine User, PC, Network, or Application issues
  • Ticket management with the goal of providing timely updates to clients.
  • Network Printer installation / troubleshooting
  • Support of mobile devices and software to include Airwatch, PingID etc (iPad, iPhone, Android)
  • Asset Management
  • Knowledge, awareness and dissemination of process and policy
  • Reporting and escalations as required to management team
  • Cross regional collaboration with other site leads to ensure consistent, high quality delivery of service and knowledge transfer
  • Any other duties that may arise from day to day
  • Strong logical thinking, and troubleshooting skills
  • Technical expertise with Mac and Windows OS
  • Outstanding customer service skills
  • Ability to coach junior members in a matrixed management environment
  • Excellent organizational skills and multi-tasking abilities
  • Emphasize on task quality (be thorough, detail-oriented, responsible)
  • Work efficiently and effectively without sacrificing quality
  • Be a team player with strong communication skills
  • Always looking for ways to continue to learn in the environment
  • Must have a proven track record of customer facing engagement, across a diverse range of platforms, with the ability to effectively communicate product use and suitability
,

Keyskills :
landnsbasicenvironmentwindowsequal employment opportunitymobile devicescustomer servicequeue managementfinancial servicespaypal integrationcustomer experience

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