Director - Client Onboarding Regulatory Services - KYC (Operations)

Job Description

*Job Level: DirectorTitle: Director, Client Regulatory Services , New Client New Business TeamDepartment: SSBO Functional Area: Client Regulatory Services City Position is Located: BangaloreCompany Profile:Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firms employees serve clients worldwide including corporations, governments and individuals from more than 1,200 offices in 43 countries. As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence and strong team ethic. Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our cultureDepartment Profile:One of the largest divisions in the Firm, Operations is the first line of defence for Morgan Stanleys financial and reputational well-being and essential in delivering value to our clients. Operations is responsible for correctly settling and recording millions of transactions per day, identifying and mitigating operational risk, developing strong client relationships and partnering with technology to realize the full potential of IT and Automation. Operations has a world-class team of innovative and dedicated professionals, with a unique vantage point in the Firm interacting with all parts of the business, front to back. The Operations Senior Management team are passionate about our people development and providing best in class employee opportunities through an inclusive, forward-looking environment defined by open communication, collaboration, learning, and proactive career managementSSBO :Shared Service and Banking Operations delivers industry leading operational solutions by aligning the right functions, people, processes and tools into ten core disciplines offering tailored client service levels that are efficient, controlled and compliant with regulation. Our core disciplines include: Asset Servicing, Cash Management, Client Data Management, Global Banking Services, Loans Servicing, Network Management, Payments (Wireless and Disbursements), Reconciliations, Settlements and Tax Operations.Team Profile: Client Regulatory Services (CRS) is an Operations group within Shared Services and Banking Operations (SSBO) that is responsible for adherence to client regulatory requirements during the life of the client-s relationship with Morgan Stanley. This includes Anti-Money Laundering (AML) Client Reference Screening, Know Your Client (KYC), and other non-AML/KYC regulations such as MIFID, QIB, QFC, Dodd Frank, EMIR, HKPI, etc. The team is comprised of regulatory SMEs that provide support and regulatory control to global Business Units and stakeholders. The teams work on cross-functional projects in support of changed or new regulations, processes and controls that have an impact across the Firm coordinating with Legal, Compliance, Central Change and Technology.There are three Operational teams:- NCNB: The New Client New Business team is responsible for maintaining, reviewing, processing, and reporting on both AML and Non-AML regulatory programs; ensuring the data and documentation required is collected for new clients or existing clients extending their business relationship with Morgan into new products/jurisdictions. - Regulatory Refresh: The Regulatory Refresh team is responsible for completing the AML/KYC Periodic Reviews of our clients based on their jurisdictions and AML Risk to the firm. The KYC Services team is part of Regulatory refresh and is responsible for Client, Sales and NMR engagement; thereby assisting in effective completion of data & document refresh.- Client Screening Services: The Screening team performs Initial (Level 1) review & disposition of screening alerts across Sanctions, Negative News, PEP and Client Settlement Instructions. For high risk clients, the team completes Extended Due Diligence (EDD) public source reviews for new onboarding and refresh.And three supporting teams:- Controls and Quality: The Controls and Quality team works closely with CRS functions, Internal Risk, Audits, and Testing teams to implement a standardized approach towards the control agenda including operational procedures, RCSA, risk incident management, audits and testing issues and resolutions. The team is also responsible for performing process quality checks of completed CRS processes as an important part of the CRS Quality Assurance framework. - RIOA: The Regulatory Interpretation and Operational Advisory team works closely with Global Financial Crimes and Legal and Compliance to operationalize policy to ensure the team fulfills regulatory requirements. They are the first point of escalation for CRS on policy related questions in all regions.- CTB: The Change the Bank team works closely with Technology to implement new regulatory programs and system enhancements to improve our quality and streamline our workflows.- CRS have a global footprint with offices in Hong Kong, Bangalore, Tokyo, London, Baltimore and New York.Our mission is to serve our -clients- by delivering effective and efficient Regulatory Services at a high level of quality and control, while striving for continuous innovative improvements that will reduce the Firm-s total operating expenses.ROLE DESCRIPTION: We are looking for a Director to join our CRS Bangalore team. This position supports the Firm-s EMEA Businesses, including Equities, Fixed Income, Investment Banking Group, Investment Management for regulatory program adherence at onboarding of new and existing clients. Responsibilities will include: - Manage and supervise the teams responsible for performing client identification (CIP) checks for new client onboarding and/or periodic review.- Act as a first point of escalation for daily processing- Handle Global client identification and know your client documentation checks on both new and existing relationships of the firm- Prepare regular status update metrics to the Global Functional Lead and Regional Managers. - Escalate issues in a timely manner to the regional manager- Proactively suggest process improvement ideas for the processes performed by the team - Deliver results with good quality in a timely manner and within required deadlines/time frame- Establish good working relationships with global CRS teams and internal clients in various jurisdictions- Respond to change e.g. regulation change, new business and/or technology projects and provide solutions to enhance and/or implement controls and processes- Understand the front to back of our roles and have a sound understanding of audit related requirements.- Ability to handle volume spikes and prioritize work including ad-hoc requests and projects to meet business demands in a timely manner- Manage audit or policy change related remediation work and deliver high quality results - Manage interactions with Internal Audit and Compliance testing as well as other internal control organizations - Establish effective supervisory controls, checks and procedures and manage any change in procedures and requirements- Respond to changes driven by client profile change or other internal changes e.g. client org change, new directors, etc. - Validate changes, assess impact, communicate and execute changes where needed- Update and maintain client data via RTB and Periodic Review Process, *Competencies required:- Strong supervisor skillset for managing operational risk of the function- Ability and experience in managing a team, including but not limited to resource planning, capacity monitoring & utilization analysis, and providing active coaching and constructive feedback to team members to achieve individual career development goals - Strong attention to detail and research/investigative skills- Ability to work independently as well as effectively as both a team leader and a team member (dependent on projects and scenarios) and meet the business deadlines with accuracy- Handle trouble shooting to mitigate risks associated with the business that we manage- Ability to interact effectively with and manage stakeholders in Business Units and Compliance- Ability to interact effectively with global colleagues (Hong Kong, Budapest, London, Tokyo and New York)- Multi-tasking to handle various business demands- Strong written and verbal English skills with clear and effective communication- Ability to manage pressure and stressful business demands, including change and ambiguityExperience required and skillset desired:- Bachelors degree holder - Minimum 6-8 years of work experience - Experiences in Client Onboarding, Customer due diligence, KYC/Client identification programs desired - Knowledge of global KYC/CIP requirements (for UK, U.S, EMEA jurisdictional requirements, Hong Kong, Singapore etc.) desired- Experience supporting international institutional and wealth management businesses desiredWhat we offer- International environment and future career opportunities within our division- Significant role in defining process quality metrics and outputs- Possibility to learn about the financial markets and global regulations - Participation in major, global projects related to regulatory changes which have been re-shaping the financial industry- Welcoming and inclusive environment, strong corporate values and work ethics- Extensive training offerings- Active social life, the possibility to join diverse employee networks Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximise their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing and advancing individuals based on their skills and talents. Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximise their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing and advancing individuals based on their skills and talents.

Keyskills :
fixed incomenew businessmusic makingdue diligenceinternal auditbusiness unitsservice levelsdata managementshared servicescash managementprocess qualityasset servicingoperational riskinternal controlquality assurancesenior managementwealth