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| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | Sales / BDGeneral / Other Software |
| EmploymentType | Full-time |
Unbxd is the smartest Product Discovery Platform that understands shoppers intent and connects them to products they are most likely to buy across site search, navigation and recommendation purchase journeys. The platform combines AI- based automation, powerfulmerchandising controls, and extensive user experience capabilities, to enhance the on- site shopper experience and increase revenue for online retailers. This applies advanced data sciences to connect shoppers to the products they are most likely to buy while providing predictive actionable insights for merchandising. With Unbxd s MachineLearning Site Search, shoppers receive optimized search results based on merchandiser insight coupled with advanced machine learning algorithms.Job Summary:We re looking for an amazing hands- on operational customer champion who owns the customer journey for the lifetime of the customer. You will be in charge of Leading a launch team to onboard customers onto the platformLeading a team of customer success managers to drive customer delightLeading a world- class technical support team Key Responsibilities :Define and optimize a differentiated customer journeyBuild a template for a Success Plan for customers in various segmentsDefine and oversee customer touchpoints, EBR process, quantitative feedback such as product usage / NPS and others Create standard presentation materials for customer engagementPersonally manage escalations from your direct reports, and follow a methodical escalation process to the executive team Tactically help launch, success and support teams to be successful by - Find ways for our launch team to deeply understand our customers objectives and become a trusted right- hand advisorAssist our support team to always beat SLAs and proactively solve customer issuesCreate a company- wide customer feedback loopCreate dashboards to measure customer success on salesforce for the team, peer teams as well as the executive management Key Metrics you will ownThe gross dollar renewal rateProduct usage / adoption metricsDeployment / LaunchesNPS You will additionally own the financial model of the team. Exposure and understanding of SaaS metrics especially, Customer Success metrics will be a huge bonus.,
Keyskills :
keymetricsuserexperiencemachinelearningproductdiscoveryescalationprocessexecutivemanagementebrsaasslassearchmetricstemplateadoptionmaterialsmanagementoperationsechnicalsuppsalesfautomat