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| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | BPO / Call Center |
| Functional Area | IT Operations / EDP / MIS |
| EmploymentType | Full-time |
Engage IT Services Engineer TSG Under the supervision of senior staff, the Technical Support Group ( TSG ) Engineer is responsible for the day to day management and issue resolution of customers networks. The incumbent is responsible for the continuous monitoring and management of the customer networks to ensure alarm receipt and processing procedures are followed The position will be responsible for generating and processing tickets for technical support and service Position will identify alarms, raise requests and will perform basic diagnostics of the problem and dispatch it as required to the appropriate senior staff, where the customer problem requires deeper technical knowledge the position will be responsible for escalating the customer request to the senior staff in a timely manner for troubleshooting and resolution Additionally the TSG Engineer will retain overall ownership of the fault report, unless relieved by senior staff Responsibilities: Investigate and Diagnose Issues Identify, track and resolve issues Working on tickets ensuring that the tickets are attended to without violating the SLA Alerting and monitoring with the Monitoring tools and escalating issues to the right engineers Drive resolution for Level 1 issues and work with other engineers for Level 2 and Level 3 issues Mode of Resolution - through email, ticketing system, chat, voice and remote support Continuously strive for self- development through multiple channels Strong problem solving skills Skills: CCNA Certification Atleast 1 3 years of experience in NOC support Experience or knowledge of switching and routing protocols Hands on experience in troubleshooting of switches and routers Worked on ITIL based Ticketing system Working knowledge of any of the monitoring tools would be advantageous Excellent oral and written communication skills Able to work up to 9 hour shift patterns based upon a 24/ 7/ 365 operation Qualifications: Location: Engage IT NOC, Bangalore, India Employment: Full time Compensation: As per industry norms, based on skill- set and experience Shift : 24/ 7 Rotational - Willingness to work to US Timezone Transport : Self mode Shift allowance: YesBy joining Engage IT, Youll be part of our team providing world class support to thousands of businesses of all sizes across the globe. Youll provide invaluable support for companies requiring your expertise in end user, networking, security, computing, virtualization and many more cutting edge technologies At Engage IT, were always looking for bright and talented individuals to join our team. We offer an encouraging and learning work environment as well as competitive salaries and benefits. If you think youd like working with people who enjoy solving problems and providing their clients with the best, most advanced IT services possible, then please take a look at the positions we currently have open and maybe theres a place for you here. ,
Keyskills :
onitoring tools problem solving issue resolution technical support