Engage IT Services Voice Engineer Cisco Collaboration

Job Description

Engage IT Services Voice Engineer Cisco Collaboration As a Voice Engineer, the primary responsibility is to provide design, consulting and implementation and support services to the companys customers. This position will partner with members of the designated consulting and engineering teams as well as operate with a high degree of independence. Under the supervision of senior staff, the Voice Engineer is responsible for the day to day management and issue resolution of customers voice and internet telephony services running on Cisco platform. Responsibilities: Cisco AVVID Analysis and Design Demonstrated experience in IP Telephony system administration, configuration and implementation. Assist clients in the daily maintenance of voice and data network infrastructure including LAN, MAN, WAN, WiFi, VOIP and NICs. Serves as tier 1, 2 and/ or tier 3 resource for trouble tickets and work orders for voice and data networks and related network infrastructure devices. Manage data/ voice networking relationships and work with vendors to escalate issues when appropriate. Review data monitoring stats and confirm SLAs are being obtained with carriers. Review network utilization statistics to verify that circuits are properly sized. Take proactive approach in provisioning bandwidth to meet needs or determines more analysis is required to determine types of bandwidth usage. Consult, assess or audit, design and interview customers to determine highly technical requirements. Provide regular status reports on tasks accomplished, current issues and progress toward goals. Apply business development skills to identify potential sales leads and opportunities and communicate discovered opportunities to the regional sales team. Install, configure and manage Cisco Call Manager and Unity configurations. Configure and maintain SRST, QoS, Voice Routing Protocols and Voice Gateways. Support overall Network Engineering framework including routers/ switches and firewalls. Maintain efficient and trouble free operation of all local and remote data communication. Maintain up- to- date documentation of network design, operation and procedure manuals Skills: Cisco Network Engineer with experience in analysis, design, implementation and support of Cisco voice over IP system solutions including multiservice infrastructure, Cisco Call Manager, Unity Unified Messaging, IP Gateways, legacy integration with traditional PBX systems and other voice components Minimum 1 year technical experience with Cisco AVVID technologies, with voice protocols, configurations, Call Manager/ Unity and AVVID Applications 3 - 5 years hands on Cisco engineer networking experience including routers switches and firewalls Experience with traditional PBXs (Avaya, Nortel, etc. ) and call centers a plus 1 - 3 years Cisco UC/ Voice (Call Manager, Unity, UCCX, Meeting place) experience Experience with VoIP environments Routing and Switch experience strongly preferred (CCNP) Implementation experience with UC on UCS a plus Strong verbal and written skills ability to articulate, demonstrate and present proposals for our clients Must work as a team player on our operations and engineering fulfillment teams Cisco Certification ( CCNA / CCNP - Voice) would be a plus Qualifications: Location: Engage IT NOC, Bangalore, India Employment: Full time Compensation: As per industry norms, based on skill- set and experience Shift : 24/ 7 Rotational - Willingness to work for US Timezone Transport : Self mode Shift allowance: Will be providedBy joining Engage IT, Youll be part of our team providing world class support to thousands of businesses of all sizes across the globe. Youll provide invaluable support for companies requiring your expertise in end user, networking, security, computing, virtualization and many more cutting edge technologies At Engage IT, were always looking for bright and talented individuals to join our team. We offer an encouraging and learning work environment as well as competitive salaries and benefits. If you think youd like working with people who enjoy solving problems and providing their clients with the best, most advanced IT services possible, then please take a look at the positions we currently have open and maybe theres a place for you here. ,

Keyskills :
troubleshooting cucm cisco voip ptelephony voiceoverip salesleads datanetwork networkdesign ciscocallmanager datamonitoring ciscovoice itservices