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Engineer / Assistant Manager - After Sales (CV) - Bangalore

3.00 to 7.00 Years   Bangalore   25 Jul, 2022
Piaggio Vehicles Pvt Ltd
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryAutomobile / Auto Ancillaries
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

    Your Job Role Summary: You will work towards providing post-sales technical and specialist services to the customers and dealers guaranteeing quality and effectiveness of the service and support. The incumbent will be responsible for Field Service Operation of assigned Karnataka dealers, Take care of spares business of dealers, improve workshop consumption & accessories sales, Improve NPS of assigned dealers, Establish BSVI products by supporting dealers, Organize service promotion activities, Develop secondary network to improve service reach, Resolve customer complaints & Train dealers manpower. Roles and Responsibilities
    • Providing postsales technical support to customers and dealers to achieve superior delivery of service and customer satisfaction objectives
    • Analyzing customer and dealer satisfaction data to identify customers and authorized dealers expectations in terms of service and support.
    • Supervising and supporting dealers secondary network and work towards its expansion as per the agreed plan and ensuring the CDMS implementation is carried out successfully at all dealerships
    • Conducting routine maintenance work like replacing fluids, lubricating parts etc. to increase vehicle functionality and longevity
    • Inspecting vehicle parts and analyzing customer complaint registration to diagnose issues accurately and creating plan of actions in terms of repairs, maintenance and upgradation
    • Providing post service feedback through Customer Relationship Executive at dealerships and schedule future maintenance sessions
    • Ensuring With Warranty, Extended Warranty and Post warranty vehicle reporting are executed as per plan and defined guidelines
    • Studying spares parts consumption patterns and generating spares and lubes order as per defined schedules and guidelines
    Industry: Automobile Functional Area: Customer Success , Service & Operations Role Category: After Sales Service & RepairRole: Service EngineerEmployment Type: Full Time, Permanent ,

Keyskills :
accountsextended warrantytechnical supportcustomer complaintsbankingfield serviceafter sales servicesalesservice operation

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