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| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | Customer Care Executive |
| EmploymentType | Full-time |
Role and responsibilities: 1. Greet customers warmly and ascertain problem or reason for calling by telephone, email 2. Generate case based on CRM update on paid - unpaid, used - unused customer details and closure of the cases 3. Information gathering on cases: Resolve customer complaints via phone or email 4. Periodically verify and update customer contact details 5. Keep updated records of revenues, take care of billings and follow up on payments 6. Engage customer through follow- up, regular basis to collect product usage feedback, client responsiveness, and thorough communication. 7. Build strong relationships with customers by regular follow ups and check- up calls 8. Reengaging with and retaining less active clients, attempt to persuade customer to reconsider cancellation; demonstrate empathy 9. Ensuring that client queries are resolved either directly or by liaising with internal teams (implementation, support or billing ) 10. Follow up to ensure that appropriate actions were taken on customers requests
Skills Competencies:
1. Good Communication skill ( both oral and written) 2. Attention to detail 3. Analytical skill 4. Problem solving skill 5. Good listening 6. Time management 7. Eagerness to learn 8. Should have right manner/attitude to work in corporate dynamics 9. Team player 10.Adaptability
,Keyskills :
analytical udiomastering timemanagement customercontact problemsolving customercomplaints informationgathering buildstrongrelationships payrollsoftware softwaresolutions