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| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | FMCG / F&B |
| Functional Area | Sales / BD |
| EmploymentType | Full-time |
Role Summary/Purpose: The Manager is responsible for the daily running and management of the operations team through the effective use of resources, with responsibility for meeting, and possibly setting, customer service targets and planning areas of improvement or development.Essential Responsibilities:Providing leadership to a team of 10-15 associates by encouraging team spirit, setting high standards, coaching on performance, providing feedback and conducting employee evaluations,Communicating a vision and encouraging innovation.Coaching on quality and productivity. Executing performance management measures as necessary and in a timely and proactive manner.Leading, Motivating, coaching and retaining a team of front line associates, to deliver a superior customer experience through excellent service quality, product knowledge, investigation, request and fulfillment activities;Monitoring inquiries to improve quality minimize errors and track operative performance and build an efficient and effective team,Working closely with Human Resources in the areas of staffing, performance management, and workplace policies and procedures, timekeeping and attendance trackingWorking with other managers to share ideas and facilitating exchange of Best Practices. Identifying improvements/enhancements to assist in the implementation of policies, proceduresTeam Recognition (Individual &Team). Encourage team participation in Synchrony Financial activities. Organize team outings/activities.,
Keyskills :
customerservice delivery basic coaching compliance teamspirit servicequality humanresources productknowledge customerexperience running planning staffing exchange management operations monit erf mancemanagement