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Job Location | Bangalore |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | IT - Software |
Functional Area | Sales / BD,General / Other Software |
EmploymentType | Full-time |
Global Applications Support Lead Hewlett Packard Enterprise is an innovative, dynamic company with a rich past and a promising future. Originally Hewlett-Packard Company, HPE has continuously reinvented itself. Today, HPE is one of the worlds leading technology companies and provides wired and wireless networking, servers, storage, IT and Cloud services for the next generation of IT infrastructure.HPE IT is undergoing an extensive transformation program to deploy state of the art systems like Hybrid Cloud, S4 HANA, and data analytics platforms. HPE has both legacy and new technology in its application landscape.The Global Applications Support Experienced Expert will be responsible for the overall management and delivery of support build and operations for global HPE applications based on targeted outcomes. This role will manage a multi-vendor support delivery model and will work across all HPE IT stakeholder teams to maintain reliable applications operations working very closely with various business units and leaders. This role will manage the outcome of the operations based on meeting/exceeding defined SLAs and set goals for operational excellence such as reduction/prevention of incidents and MTTR through proactive problem management, automated analytics and self-healing.Leading a multi-vendor operation, this role will drive standardization of support processes including but not limited to Incident Management, Problem Management, Root Cause Analysis and Service Transition.This role will require extensive leadership and excellent communication skills to manage both HPE IT team members as well as vendor teams in a fast-paced and global environment.This role will assess the health of assigned application portfolio, manage SLA, and lead contract extensions/adjustments.Responsibilities
Keyskills :
root causehybrid cloudcustomer supportroot cause analysisadvertisingsteady statesalesit leadershipdata analyticsunixglobal application supportitil frameworkaccounts