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Global Billing Operations Manager

10.00 to 12.00 Years   Bangalore   13 Feb, 2020
StateStreet Global Advisor Pvt Ltd
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

Responsibilities:-

Business As Usual (BAU) Activities:

  • General responsibility for all billing hub questions, issues, concerns, and communications
  • Oversee and manage the help desk to achieve global consistency and effectiveness in controls; accurate, quality work; and transparency into activities and results. Drive efficiencies to build capacity and create a more agile work process. Maintain a robust control environment: process controls, process oversight and process governance responsibility
  • Develop the team to adopt owner s mind set , work independently, and effectively manage timelines
  • Provide support to customers throughout the billing process
  • Point of escalation within the local reporting line for dealing with issues (people/process/technology) and ensuring that compliance requirements are adhered to (e.g. company policies surrounding standard of conduct, information security, employment regulations)
  • May serve as a subject matter expert on particular billing related and help desk matters
  • Coaches the team and gathers feedback for performance appraisals

Process Re-Engineering, Standardization, and Automation:

  • Assist with the process Re-Engineering, Standardization, and Automation efforts for Billing
  • Responsible for ongoing process improvements
Expectations:
  • Bachelor s/Master s Degree in Finance, CPA Qualified with an experience minimum of 10 to 12 years in billing support in a global Billing function within a large financial services institution.
  • Knowledge of various services and industry trends of billing methods for those services like Custody services, Sub custodian, trust services and out pocket expense billing, asset management etc.
  • Experience of building and maintaining strong control environment (risk excellence, experience with SOX, RCSA controls, etc.), establishing policies, procedures and strong internal controls.
  • Demonstrated leadership in improving/building-out the billing function for multiple geographies and business areas
  • Experience assisting with re-engineering processes and driving similar centralization of the end-to-end activities for the major financial institutions
Skills required:
  • Proficiency in Microsoft Office suite (Excel, Access, PowerPoint, Word, Visio), advance levels of Excel (pivot tables, formulas, excel workbook maintenance best practices)
  • Knowledge of billing systems
  • Conceptual understanding of company-wide financial architecture (GL, sub-GL technology, specialized tools) applicable to the above process groups of processes
  • First level management expertise required
  • Independent decision-making capabilities, demonstrated thought leadership
  • Pride of ownership with the ability to deliver high quality results timely
  • Self-motivated, self-assured, and self-managed
  • Strong analytical and ability to analyze and summarize complex financial transactions
  • Strong attention to details
  • Problem solving skill
  • Highly organized with ability to multi-task and work under high pressure deadlines
  • Must be able to work in a fast paced environment
,

Keyskills :
highpressure achieveglobal robustcontrol trustservices problemsolving billingprocess billingsystems assetmanagement microsoftoffice issueresolution financialservices thoughtleadership controlenvironment informationsecurity financialinstituti

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