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| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | General / Other Software,Engineering Design / Construction |
| EmploymentType | Full-time |
Mavenir is the industrys only end-to-end, cloud-native network software provider. Focused on accelerating software network transformation and redefining network economics for Communications Service Providers (CSPs) by offering a comprehensive end-to-end product portfolio across every layer of the network infrastructure stack. From 5G application/service layers to packet core and RAN Mavenir leads the way in evolved, cloud-native networking solutions enabling innovative and secure experiences for end users. Leveraging industry-leading firsts in VoLTE, VoWiFi, Advanced Messaging (RCS), Multi-ID, vEPC, and Virtualized RAN, Mavenir accelerates network transformation for more than 250 CSP customers in over 120 countries, serving over 50% of the world s subscribers.Role SummaryTechnical Support Engineer: Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex 4G/IMS/PACO/RAN network nodes in Mobile operators networks. Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training. Provides support to customer/users where the product is highly technical or sophisticated in nature.Key Responsibilities* to technically support customer trouble tickets* to execute Change management in production network* to manage lab upgrades and testing* to engage R&D and ST to resolve code issues and new feature* to analyse, and fix configuration issues* to refer to FRNs and specs* to engage with customer ops and focus on customer success* to adhere to SLA, ops processesJob RequirementsVOLTE/IMS ExperiencePACO experienceRAN experienceRCS/RBM expertiseLinux hands on knowhowDB knowhowSelf motivated and agileexpertise on 1 or more products, callflows, and related protocolsAccessibilityMavenir is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you require any assistance, please state in your application or contact your recruiter.Mavenir is an Equal Employment Opportunity (EEO) employer and welcomes qualified applicants from around the world, regardless of their ethnicity, gender, religion, nationality, age, disability, or other legally protected status.,
Keyskills :
equal employment opportunityproduct supporttechnical supportchange managementproduct portfolioservice providersnetwork economics