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Guest Relations Executive

1.00 to 4.00 Years   Bangalore   18 Feb, 2020
GREENLAWN HOSPITALITY PRIVATE LIMITED
Job LocationBangalore
EducationNot Mentioned
SalaryRs 1.5 - 3.0 Lakh/Yr
IndustryHotel / Restaurant
Functional AreaF&B ServiceFront Office / Guest Relations
EmploymentTypeFull-time

Job Description

  • Welcoming guests in a friendly and professional way
  • Addressing and escalating customer complaints
  • Providing information about facilities, programs and other services
  • should be an excellent communicator who can stay positive when facing difficult situations.
  • You should also be reliable and customer-oriented, as you will serve as a primary point of contact for our customers.
  • Your goal will be to ensure our guests enjoy themselves and plan to come back to our facilities.
  • Review arrival lists to welcome guests
  • Attend to special guests and answer their inquiries
  • Provide information about amenities, area and venues and promote services
  • Anticipate guest needs and build rapport with customers
  • Offer assistance with certain tasks (e.g. confirming event arrangements, taking messages)
  • Address customer complaints and escalate to Manager when needed
  • Record information in the logbook daily
  • Attending Requirements calls and recording their Requirements
  • Tele calling Regular Guests for the New Offers and Programs of the Outlet
  • Recording Guests Feedback and Addressing it to the Manager of their Concerns
  • Recording and Maintaining Guest Data of the outlet
  • Recording Guests Feedback and Also to act on it to provide further Enhanced Experience in terms of Food and Beverages
  • Front Desk Management and Also Managing the Reservations along with Guest Data bank

Keyskills :
office guestrelations frontdesk guesthandling guestsatisfaction front rontdeskofficer receptionistfrontoffice guestrelationexecutive frontdeskexecutive assistant frontofficereceptionist receptionist frontofficeexecutive

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