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Guest Services Supervisor

3.00 to 5.00 Years   Bangalore   20 Mar, 2023
Master Staffing Solution
Job LocationBangalore
EducationNot Mentioned
SalaryRs 2.5 - 5 Lakh/Yr
IndustryHotel / Restaurant
Functional AreaF&B ServiceFront Office / Guest Relations
EmploymentTypeFull-time

Job Description

    To ensure success you need to employ prudence and tact in interacting with others and be focused on customer and staff retention. Preferred candidates are able to perform to a high level of accuracy, and are meticulous and organized.Customer Service Supervisor Responsibilities:
    • Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback.
    • Strategizing and monitoring the daily activities of customer service operations.
    • Assisting customer service staff with duties where required.
    • Training staff in areas of customer service and company policies.
    • Managing cashier coverage and customer flow to ensure proficient customer service.
    • Monitoring and authenticating returns, exchanges, and voids.
    • Investigating and solving customer service complaints.
    • Assisting with the development and implementation of service policies, and explaining these to staff and customers.
    • Maintaining documentation pertaining to customer service department activities.
    • Performing additional duties where needed.

Keyskills :
interpersonal skills.critical thinking.leadership.communication.conflict resolution.

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