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Hiring for customer support Non Voice process

0.00 to 3.00 Years   Bangalore   19 Jul, 2023
Intouch CX
Job LocationBangalore
EducationNot Mentioned
SalaryRs 2.0 - 3.5 Lakh/Yr
IndustryInternet / E-Commerce
Functional AreaSales / BDCustomer Service (International)
EmploymentTypeFull-time

Job Description

    Dear Aspirants, Greetings from Intouch CX Family! Hiring for customer support on Voice process.Diversity drive for Females on Gmeet.Interested candidate, join the below link:
    • To join the video meeting, click this link:https://meet.google.com/pqb-muep-qxhOtherwise, to join by phone, dial +1 216-714-2197 and enter this PIN: 548 248 355#To view more phone numbers, click this link: https://tel.meet/pqb-muep-qxh hs=5Interestedcandidates can join above Gmeet from 12.30PM - 6:00PM (18 May 2023)
    About the Job: We are looking for self-motivated individuals with excellent customerservice skills to join our team. Our Customer Support Associates will provide Multi-level assistanceby diagnosing and solving the issues with the goalof providing the best solution and customer satisfaction. Roles and Responsibilities
    • Interaction with the customers and handle all the issues from end to end via Chats, Emails.
    • Go to the extra mile to engage customers in solving the issues and ensure customer satisfaction
    • Quick and effectively buildthe rapport with the customers, diagnose and resolve issues
    • Managing customer expectations regarding estimated response times
    Desired Candidate Profile
    • Candidates with a good understanding of Ecommerce websites.
    • Possessing good verbal, written communication and comprehensionskills
    • Good Team player and exceptional Typing speed
    • Excellent Interpersonal and Intrapersonalskills
    EligibilityCriteria:
    • Undergraduates and above ( Not pursuing any regular studies )
    • Minimum 6 Months work experience into customer support and also fresher with A1 communication skills are also welcomed
    • Immediate Joiners preferred
    • Willing to work in rotational shifts ( Mostly Night and Late Night shifts )
    Perks and Benefits
    • An attractive compensation package and performancebased incentives
    • PF and ESI/Health Insurance
    • Outstanding rewards and recognitionprogram and employee engagements activities
    • Two way transport facility both pickup and drop

Keyskills :
international bpointernational voice process

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