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| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
Position Purpose Greytip Software is India s largest provider of cloud HR Payroll software solutions. With a customer base of over 9000+ we touch the lives of 10, 00, 000+ employees daily. Our mission is to improve people-centric practices and performance in SMEs (Small and Medium enterprises) through our cloud solution, greytHR . We are looking for a passionate and customer focused individuals who will be responsible for implementing the greytHR application and ensuring successful project outcomes for our clients. Duties Responsibilities Acquire and maintain a comprehensive understanding of greytHR - in terms of usage, configuration, implementation and value proposition. Proactively build strong customer relationships Understand client requirements, configure the greytHR application to address these requirement, port client data, provide user training and support the client in implementing the application in their organization in a time bound and professional manner Solutionize either through configurations or workarounds to address client specific requirements Support clients on phone, email or remote support tools in using and deriving maximum value from the application Develop competence in the use of all the information systems used in the implementation of the application. Ensure all project related activities are completed so as to enable the organization to continuously track and improve the Implementation process Actively contribute to the continuous improvement in the areas of implementation process, product and customer support. Ensure the safe management of customer data and confidentiality Qualifications Skills Bachelors degree in Commerce, BCA or an MCA Atleast 2+ years experience in implementing HR Payroll software or : atleast 2+ years experience in processing Payroll for clients in an outsourced or BPO environment or : high degree of familiarity with Indian HR Payroll processes and compliances Domain knowledge in Indian HR Payroll is mandatory. Thorough knowledge of Indian Payroll statutory compliances will be a very big advantage Understanding of the Software product implementation lifecycle will be an advantage Excellent verbal and written English communication skills Excellent skills on effective telephone and email communication Apart from English, familiarity in either Hindi, Tamil, Telugu or Malayalam will be an advantage Highly Customer Focused with ability to listen and engage customers to achieve desired outcomes High degree of patience Good problem solving skills MS Excel skills Keyskills :
sql sqlserver mysql customerrelations troubleshooting usertraining customerdata remotesupport customerfocus problemsolving payrollsoftware professionalmanner clientrequirements informationsystems ommun