Infrastructure Engineer II - India

Job Description

Dear Candidate,Greetings of the day!We are Hiring forInfrastructure Engineer II - IndiaJob description
• Windows 10 /11
• Windows Server 2012, 2016 and 2019
• Microsoft Endpoint Manager Configuration Manager (MEMCM) with MDT-based Operating System Deployment (OSD), WSUS, Internet-based Client Management through IBCM and CMG, software deployment
• APP-V integrated with MEMCM
• vSphere and Horizon
• PatchMyPC for third party application patching
• Office365 with Azure Active Directory hybrid join conditional access, Office ProPlus, and a variety of modern applications
• Active Directory on-premise with group policy
• PrinterLogic
• Nexpose vulnerability management
• PowerShell
Primary Responsibilities:
• Minimum 5 years of PC installation, OS and Software installs and End user troubleshooting for OS, security updates and software updates
• Experience with Windows 10 and Mac Operating systems for Software and Patch deploy
• 5 years of computer imaging experience, through refresh/update efforts in an enterprise environment utilizing Microsoft SCCM
• Experience with managing OS upgrades, patch installs, troubleshoot Patch failure /SCCM agent issues / MAC software deployment issues
• Hands on experience with vulnerability remediation and reporting
• Nice to have: A+ Certification
• Must be ready to work in shift preferably 2nd or 3rd shift
Duties include:
• Participate actively in IT infrastructure projects, e.g. PC refresh, enterprise wide software updates, OS version upgrade etc.
• Demonstrate experience with the installation, configuration and use of a wide range of COTS desktop and network software, and COTS desktop hardware
• Perform onsite analysis, diagnosis, and resolution of complex desktop problems for VIP s and other end users
• Recommend and implement corrective solutions, including offsite repair for remote users as needed
• Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required desktop service levels
• Assess the need for and implement performance upgrades to end user workstations, including the installation of these upgrades (for example memory)
• Provide technical guidance to other members of the team
• Collaborate with infrastructure engineering and operations group to ensure efficient operation of the company s desktop computing environment
• Develop and maintain software packages and tools used for software distribution
• Scheduling users for their refresh and imaging according to device setup procedures
• Installing software on the new hardware using automated and manual methods to match their current hardware
• Setting up new hardware at users desks, when required,
• Providing post transition warranty support until the user is 100% satisfied,
Minimum Qualifications:
• Minimum 5 years of PC installation and break/fix experience in Dell, HP, Lenovo and Microsoft Surface hardware
• 4-5 years of computer imaging experience, through refresh/update efforts in an enterprise environment utilizing Microsoft SCCM
• Minimum 5 years of experience working in Windows 7 and 10 environments
• Experience with Office 365, Azure, AIP , One Drive setup, troubleshooting, and user/data migration to the cloud
• Minimum 5 years of full-time technical experience with troubleshooting and supporting Windows and Mac based end user systems
• Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop operations.
• Accurately document instances of desktop equipment or component failure, repair, installation, and removal.
• Interface with third-party support and equipment vendors
• Must have ability to perform complex technical analysis, work effectively as part of a team, and communicate effectively with team members, other teams, managers and SVB personnel.
• Strong attention to detail.
• Excellent ability to multi-task and prioritize appropriately.
• Excellent customer service and communication skills.
• Ability to follow processes and ask questions when process cant be followed
• Experienced with desktop standards, desktop management, software deployment, systems administration, and data integrity and recovery
• Ability to write clear and concise documentation and provide end user training as needed
Preferred Skills:
• A+ Certification
Regards,HR Team

Keyskills :
wsusinfrastructurepatch managementwindows