Internal Firm Services- Quality Assurance- Senior Associate

Job Description

A career in Risk Management, within Internal Firm Services, will provide you with the opportunity to advance and foster integrity based decision making and conduct by PwC professionals throughout our organisation. You ll focus on promoting and monitoring compliance with applicable external laws and regulations as well as internal policies and procedures to help manage PwC s regulatory, litigation, and reputational risk.Our Risk and Quality team identifies and assists internal teams to mitigate and control client engagement risks. As part of the team, you ll provide advice to business teams within PwC on sound contract provisions, standards and approaches in accordance with PwC policies, principles and standards.To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.As a Senior Associate, youll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:Use feedback and reflection to develop self awareness, personal strengths and address development areas.Delegate to others to provide stretch opportunities, coaching them to deliver results.Demonstrate critical thinking and the ability to bring order to unstructured problems.Use a broad range of tools and techniques to extract insights from current industry or sector trends.Review your work and that of others for quality, accuracy and relevance.Know how and when to use tools available for a given situation and can explain the reasons for this choice.Seek and embrace opportunities which give exposure to different situations, environments and perspectives.Use straightforward communication, in a structured way, when influencing and connecting with others.Able to read situations and modify behavior to build quality relationships.Uphold the firms code of ethics and business conduct.1. Well versed in CMMIver2 Level 5 standard and been part of CMMi certification journeyConduct Gap analysis, define, establish, implement and close process gapsMeasure core metrics and train the project teams on CMMi Level 5 process objectives and its importance from business perspectiveGood understanding of data analysis tools like Minitab, Crystal ball etc.Skilled in identification of Quality Process Performance Objectives and Sub Process metrics and predictive modelling using Statistical Techniques - Control Chart, Regression Analysis, ANOVA, Hypothesis testing, Fishbone analysis etc.2. Conduct various audits like Internal Audit, Work Product Audit, Configuration Audit and Review of Project specific artifacts on a periodic basisIdentify process and business risk and propose the solution to mitigate themEnsuring and facilitating for the code quality using tools such SonarQube,CodeScan etc.Ensure adherence to CMMI practices and proactive escalations during deviations.3. Be a partner to the delivery teams in monitoring the progress of the project to identify/prevent risks, by using analytical techniquesDevelop / strengthen checks and balances to help meet and exceed contractual commitments to customersDevelop / strengthen customer satisfaction improvement programs in the Delivery organizationConduct Root Cause Analysis along with preventive/corrective actions, as needed4. Partner with stakeholders in the development and implementation of new paradigms in software development life cycle (SDLC) in the Delivery organization5. Enable Delivery Organization in the transformation journey of delivering excellence through institutionalization of strong process framework6. Establish Dashboards and metrics reports at organization level to review with various stakeholders to define the course of the project.7. Facilitation of cross functional task force teams for process improvements like size estimation, effort estimation, defect prediction, causal analysis etc.8. Integrate and harmonize the engagement/client processes with SDC processes for a business unit in order to help the project and engagement team in their project planning and execution work to meet business expectations.9. Train the Project Delivery teams on various Quality requirements like Metrics, Processes, Risk Governance10. Identify and Execute Six Sigma, Lean based improvement initiatives across the Organization11. Identify and drive improvement opportunities for delivery (automation, process tailoring etc)Skills:Efficient Team player, combining communication, interpersonal & problem solving skills with analytical, decision making and leadership capabilities to enhance organizational objectivesHigh quality organizational and facilitation skillsWorked as focal point for quality related programs within departmentsMust have agile project experienceExcellent Problem solving and troubleshooting skillsNice to have - Knowledge of analytical and dashboarding tools like PowerBI, TableauNice to have - CMMI or Six Sigma Certification,

Keyskills :
qualitysalescmmi level 5insurancecustomer relations