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International Email & Chat support

1.00 to 6.00 Years   Bangalore   19 Dec, 2023
Intouch CX
Job LocationBangalore
EducationNot Mentioned
SalaryRs 2.5 - 4.5 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (International)
EmploymentTypeFull-time

Job Description

    Greetings from IntouchCX!We are currently Hiring for Customer Service Associate (CSA) Non-VoiceContact HR Sanjana 8147091044 | sanjana.rai@intouchcx.comThe role of the Customer Service Associate (CSA) - Non-Voice, will be responsible for:Providing support and resolve technical issues via email and other electronic communicationsBuilding credibility and trust with the customer by empathizing with their problem in wordsProactively understanding their needs and responding promptly to resolve their issueApplying advanced troubleshooting techniques to provide unique solutions to the customers individual needsLeveraging their experience to provide feedback to the team on how to improve client servicesDriving customer communication during critical eventsRequirementsAn obligation to deliver exceptional customer serviceReceive emails and chats to gather and verify required information and do utmost within their power to solve customer problemsDemonstrate empathy and patience to the customerDemonstrate enthusiasm to be a self-starter who is excited about learning new technologies on a daily basisProvide information to the client and place appropriate notes in system indicating exactly what action was taken or needs to be takenEnsure policies and procedures are followedMaintain thorough knowledge of systems so that information can be researched and proper information is given to customerLearn and retain a thorough working knowledge of all existing and new process and proceduresAchieve assigned Key Performance Indicators e.g. Call Handle Time, Quality, CSAT & DSATAttend Team Meetings/additional training sessions as scheduledPerforms other duties as assignedCritical SkillsAbove average verbal and written communication skills - ability to speak accurately, using proper grammar, and good enunciationAbility to listen attentively and to use information provided by clients to tailor responses and actions to meet the clients specific needsAbility to work in a fast-paced, hectic, changing environmentAbility to organize and follow-up multiple tasks/details with accuracy and timelinessAbility to operate a personal computerAbility to adhere to all organizational policies and proceduresAbility to work a variety of shifts including days, afternoons, evenings, weekends and holidaysAbility to perform basic mathematical functionsAbility to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgroundsPerks and BenefitsPerks and benefits An attractive compensation package with performance-based incentivesIncredible learning and growth opportunities Outstanding rewards and recognition program & employee engagement activitiesFree Food and Transport while working on-site Medical Insurance

Keyskills :
content writinginternational voice processnon voice processnon voiceblog writinginternational call centerinternational bposemi voicechat process

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