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International Non Voice - Gaming Support

0.00 to 4.00 Years   Bangalore   18 Dec, 2023
Intouch CX
Job LocationBangalore
EducationNot Mentioned
SalaryRs 2.0 - 4.5 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (International)
EmploymentTypeFull-time

Job Description

    Greetings from IntouchCX!We are currently Hiring for Customer Service Associate (CSA) Non-VoiceContact HR Allen 7829960123The role of theCustomer Service Associate (CSA) - Non-Voice, will be responsible for:
    • Providing support and resolve technical issues via email and other electronic communications
    • Building credibility and trust with the customer by empathizing with their problem in words
    • Proactively understanding their needs and responding promptly to resolve their issue
    • Applying advanced troubleshooting techniques to provide unique solutions to the customers individual needs
    • Leveraging their experience to provide feedback to the team on how to improve client services
    • Driving customer communication during critical events
    Requirements
    • An obligation to deliver exceptional customer service
    • Receive emails and chats to gather and verify required information and do utmost within their power to solve customer problems
    • Demonstrate empathy and patience to the customer
    • Demonstrate enthusiasm to be a self-starter who is excited about learning new technologies on a daily basis
    • Provide information to the client and place appropriate notes in system indicating exactly what action was taken or needs to be taken
    • Ensure policies and procedures are followed
    • Maintain thorough knowledge of systems so that information can be researched and proper information is given to customer
    • Learn and retain a thorough working knowledge of all existing and new process and procedures
    • Achieve assigned Key Performance Indicators e.g. Call Handle Time, Quality, CSAT & DSAT
    • Attend Team Meetings/additional training sessions as scheduled
    • Performs other duties as assigned
    Critical Skills
    • Above average verbal and written communication skills - ability to speak accurately, using proper grammar, and good enunciation
    • Ability to listen attentively and to use information provided by clients to tailor responses and actions to meet the clients specific needs
    • Ability to work in a fast-paced, hectic, changing environment
    • Ability to organize and follow-up multiple tasks/details with accuracy and timeliness
    • Ability to operate a personal computer
    • Ability to adhere to all organizational policies and procedures
    • Ability to work a variety of shifts including days, afternoons, evenings, weekends and holidays
    • Ability to perform basic mathematical functions
    • Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds
    Educational/Work Experience and Requirements
    • Must successfully pass a background check
    • High school diploma or equivalent required
    • Must have at least six months customer service experience or equivalent
    • Experience in the gaming/tech support industry is a plus

Keyskills :
chat processinternational bpoemail supportcustomer supportexcel

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