INTOUCHCX Associate Customer Service (1 6 yrs) Bangalore (After Sales/Customer Service)

Job Description

We are currently Hiring for International Process - Customer Service AssociateContact HR Meghana 8147091039Interview Location : Bangalore (Face to Face Interview)Work Location : Bangalore(WFO)If youre interested in this position, you can revert me back or you can directly contact me on the above number.The role of the Customer Service Associate (CSA) - Voice, will be responsible for :- Having daily interactions with the customer to handle issues from end to end via call.- Going the extra mile to engage customers in solving issues and ensuring satisfaction.- Quickly and effectively building rapport with customers while diagnosing and resolving issues.- Providing white glove service and having the ability to provide an overall excellent customer experience.- Managing customer expectations regarding estimated response times.Requirements :- An obligation to deliver exceptional customer service.- Receive inbound calls to gather and verify required information and do utmost within their power to solve customer problems.- Have excellent judgment skills to be able to properly evaluate situations and immediately by providing effective solutions.- Ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer.- Actively listen to the customer, and show empathy and patience.- Provide information to the client and place appropriate notes in system indicating exactly what action was taken or needs to be taken.- Ensure policies and procedures are followed on all calls.- Maintain thorough knowledge of systems so that information can be researched and proper information is given to customer.- Learn and retain a thorough working knowledge of all existing and new process and procedures.- Achieve assigned Key Performance Indicators - e.g. Chat Quality, CSAT & DSAT.- Attend Team Meetings/additional training sessions as scheduled.- Performs other duties as assigned.Critical Skills :- Above average verbal and written communication skills - ability to speak accurately, using proper grammar, and good enunciation.- Ability to show high emotional intelligence by remaining calm under pressure while solving the customers concerns.- Ability to listen attentively and to use information provided by clients to tailor responses and actions to meet the clients specific needs.- Ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer.- Ability to work in a fast-paced, hectic, changing environment.- Ability to organize and follow-up multiple tasks/details with accuracy and timeliness.- Ability to operate a phone system and personal computer.- Ability to adhere to all organizational policies and procedures.- Ability to work a variety of shifts including days, afternoons, evenings, weekends and holidays.- Ability to perform basic mathematical functions.- Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds.Educational/Work Experience and Requirements :- Must successfully pass a background check- High school diploma or equivalent required- Post secondary degree is a plus- Must have at least six months customer service experience or equivalent.Benefits :- An attractive compensation package with performance-based incentives- Incredible learning and growth opportunities- Outstanding rewards and recognition program & employee engagement activities.- Free Food and Transport while working on-site- Medical InsuranceMeghana R AminSr. Talent Acquisition Electronic City Phase 1, Bengaluru, 560100 (ref:updazz.com) updazz .com