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Process Trainer

Fresher   Bangalore, Karnataka   07 Nov, 2025
Krazybee Services Private Limited
Job LocationBangalore, Karnataka
EducationNot Mentioned
SalaryNot Disclosed
IndustryNBFC ( Non Banking Financial Services )
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    Job SummaryWe are looking for an experienced Process Trainer to deliver effective training programs for our voice-based operations team in a fast-growing Fintech environment. The ideal candidate will be responsible for onboarding, process training, and continuous skill enhancement, with a strong focus on communication, customer service, and compliance standards.Key Responsibilities
    • Conduct new hire training for voice process associates (inbound/outbound customer support, sales, or collections).
    • Deliver process training aligned with company products, policies, and regulatory requirements (Fintech/BFSI domain).
    • Facilitate soft skills and communication training, including voice modulation, empathy, listening, and call handling skills.
    • Assess trainees through tests, role-plays, and mock calls to ensure knowledge retention and performance readiness.
    • Identify training gaps and conduct refresher or upskilling sessions for existing employees.
    • Collaborate with operations, quality, and compliance teams to ensure training material accuracy.
    • Maintain and update training reports, dashboards, and feedback summaries.
    • Drive a performance improvement culture through coaching and feedback sessions.
    • Ensure adherence to customer experience standards and company values during training delivery.
    Required Skills & Qualifications
    • Graduate in any discipline (Bachelors degree preferred).
    • 3 to 5 years of experience as a process or voice trainer in a Fintech, BFSI, or BPO environment.
    • Excellent verbal and written communication skills in English (additional regional language preferred).
    • Strong presentation, facilitation, and interpersonal skills.
    • Familiarity with LMS tools, CRM systems, and MS Office.
    • Sound understanding of customer service operations in a Fintech or financial process setup.
    • Ability to manage multiple training batches and deliver results under tight timelines.
    Preferred Attributes
    • Certified in Train the Trainer (TTT) or equivalent certification.
    • Prior exposure to sales or collections process training in financial services.
    • Passion for mentoring and improving team communication standards.

Keyskills :
learning managementlearning management systemsprocess trainingsoft skills trainingvoice accent training

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