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IT Operations Analyst

2.00 to 4.00 Years   Bangalore   19 Mar, 2021
Betsol
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaStatistics / Analytics
EmploymentTypeFull-time

Job Description

Avaya IT Operations AnalystKey Role & Responsibilities:

  • Manage websites and provide technical support for web pages and site content (product information, products and releases, downloads, collateral, announcements, popup notifications, forms, etc.)
  • Evaluate Structure and Content - approve content posted by download and product managers before it goes live. Provide training or technical assistance in web site implementation or use.
  • Maintain UI experience and workflows while collaborating with development teams to discuss, analyze, or resolve usability issues and improvements
  • Respond to feedback, email (support mailbox) and user tickets for issue with the support website. Produce analyze surveys, where required, and recommend improvements.
  • Provide official and ad hoc education sessions on the support websites for internal users and external customers / partners.
  • Working with Branding, Avaya Access team, IT infrastructure and Support teams to maintain the official Product Name list and codes used by Support and other Avaya areas.
  • Identify or address interoperability requirements and document application and web site changes or change procedures
  • Develop or document style guidelines for web site content and procedures for ongoing web site revision.
  • Notify the website users of problems, resolution or application changes and updates.
  • Work with IT on UAT and implementation cutover testing for any developments or fixes and perform testing or usage analyses to determine web sites effectiveness or usability.
  • Gather, analyze, or document user feedback to locate or resolve sources of problems and develop web site performance metrics.
  • Back up or modify applications and related data to provide for disaster recovery. Determine sources of web page or server problems and take action to correct such problems.
  • Monitor web developments through continuing education, reading, or participation in professional conferences, workshops, or groups. Collaborate with web developers to create and operate internal and external web sites, or to manage projects, such as e-marketing campaigns.
  • Test issues such as system integration, performance, and system security on a regular schedule or after any major program modifications. Evaluate testing routines or procedures for adequacy, sufficiency, and effectiveness.
Desired skills and Experience:
  • Very strong customer service skills
  • Experience with Content management system and tools
  • Working knowledge of VoIP and network Avaya line of products
  • Practical experience deploying and administering product releases, patch upgrades
  • Ability to work with minimal supervision
  • Hands on experience and basic understanding of software coding and SQL database tables
  • Hands on experience in HTML, MS Teams, SAP, ServiceNow, Salesforce, HPSM
  • Experience in web portal management and administration will be a plus
Mandatory skills:
  • Data networking and content management systems
  • Excellent communication skills (both written and verbal)
  • Must have skills like critical thinking, self-driven, and hassle-free decision making
  • Must have experience to work on document processing tools
About BETSOLBETSOL is a Data Management and Robotic Process Automation company offering products and solutions to both enterprises and consumers. BETSOL s Data Management product lines include Rebit (Rebitgo.com) and Zmanda (Zmanda.com). BETSOL s Robotic Process Automation product line is comprised of products and professional services under the LeTo brand (LeTo.co). Additionally, BETSOL Global IT Services (Betsol.com) builds and supports end-to-end enterprise solutions, reducing time-to-market for our customers. Our engineering team, with its several patents, delivers award- winning products and solutions in over 40 countries. Our work locations are set against the vibrant backdrops of Denver, Broomfield, Colorado and Bangalore, India. We take pride in being an employee centric organization. Learn more at betsol.com,

Keyskills :
customer relationsreportingmisslaaccountscontent management systemweb pagesit servicessql databaseit operationsdata managementcustomer servicetechnical supportbrandingidentity marketing

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