Lead Site Reliability Engineer

Job Description

DescriptionZycus is looking out for a Seasoned Technologist, with a Technical Experience of about minimum 5-8 years, and a hands-on experience in End to end Production support, Application monitoring, java based application troubleshooting.Headquartered in Princeton, U.S. in 1998, Zycus has grown every day to be established as an organization which now is a leading global provider of complete Source-to-Pay suite of procurement performance solutions.We develop cloud-based (SaaS) Source-to-Pay solutions for large global enterprises, and have successfully deployed about 200 solutions to over 1000 Global clients. Our spirit of innovation and our passion to help procurement create greater business impact are reflected among procurement solution deployments that we have undertaken over the years. We are proud to have as our clients, some of the best-of- breed companies across verticals like Manufacturing, Automotives, Banking and Finance, Oil and Gas, Food Processing, Electronics, Telecommunications, Chemicals, Health and Pharma, Education and more.With a team of 1200+ employees, we are present in India with 3 development centers at Bengaluru, Mumbai & Pune and offices in the U.S ., U.K., Australia, Netherlands, Dubai and Singapore . Know more about the LEADER of: Gartner s 2013, 2015 & 2017 Magic Quadrant for Strategic Sourcing Application Suites and The Forrester Wave : eProcurement, Q2 2017MARKET SIZEUSD 5 Billion and grows tremendously during economic downturns

• Ability to solution & deliver all of Operations/SRE services & processes including managing L2 Environment Support
• Change Management; Stewardship for SRE and support initiative
• Oversee SRE activities, provide direction in terms of business priorities.
• Enable SRE team interaction / integration with other stakeholders (Development, Infrastructure, Info Sec )
• Lead discussion and negotiate on Error Budgets with appropriate stakeholders
• Ability to solution and deliver all of the Operations/SRE services and processes including managing L2 Environment Support
• You will serve as a leader and coach of a team of L2 Engineers responsible for ongoing operation and monitoring of our Cloud infrastructure, working closely with the development teams.
• Analyze reliability challenges and develop automated solutions for incident resolution
• Work with development teams to improve applications operational features for faster MTTD and MTTR and auto recovery
• Continuously analyze the current Site Reliability capabilities and identify areas of improvements
• Identify, define, and implement new tools and technologies for improving the quality and efficiency of distributed platform.
• You will drive reliability and supportability aspects of Cloud service, including change management, triage of customer escalations, remediation plans, playbooks and automations.
• Maintain services once they are live by measuring and monitoring availability, latency and overall system health.
• Scale systems sustainably through mechanisms like automation, and evolve systems by pushing for changes that improve reliability and velocity.

, RequirementsTechnical Skills

• Ability to solution & deliver all of Operations/SRE services & processes including managing L2 Environment Support
• 5-8 years of overall environment support experience with 5+ years of experience as support / SRE engineer
• Experience in building Monitoring solutions using AppDynamics, Graylog, set up and test proactive monitoring alerts
• Have strong coding skills , primarily in Java, and a desire to pick up more. Youll run into several other languages on a regular basis as well. Knowledge of cloud and virtualization technology a plus.
• Solid code inspection, debugging and testing skills
• Have a broad knowledge profile and really excel in some areas, such as HTTP/TLS, DNS, networking or containerisation
• Comfortable with large scale production systems and technologies, for example load balancing, monitoring, distributed systems, microservices, and configuration management.

Process Skills

• Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive
• Interest in designing, analyzing and troubleshooting large-scale distributed systems.

Behavioral Skills

• Practice sustainable incident response and blameless postmortems.
• Participates as a team member and fosters teamwork by inter-group coordination within the modules of the project.
• Proven ability in developing relationships with stakeholders, communicating project/program status, and understanding detailed business requirements across multiple project initiatives
• Good attitude, learning skills.

Keyskills :
strategic sourcingproduction supportfood processinginfo secandroidproblem solvingchange managementalgorithmsacademicsjavaload balancingcontinuous improvement facilitationstrong communication skillsacp