Lead Solution Analyst - Salesforce

Job Description

Job Description SummaryThis role is part of TGS Platform Solutions and Services organization and will provide business systems and functional support across Sales and Service processes. The ideal candidate must have minimum 3-5 year experience in Salesforce implementation and will design and build technology solutions across customer sales and service enablement processes. The selected candidate will interface with business partners and technology teams and ensure solution delivery for the Sales and Commercial project portfolio.The TGS SFDC Analyst will work with Business Partners, Platform Solutions & Engineering, and other TGS pillars on analysis, design, and delivery of high-quality technical solutions. The candidate needs to possess great communication and problem-solving skills. Candidates must have experience with Salesforce.com Sales, Service, and Community cloud. Job Description

• Design, architect, build, test & support platform enhancements and system changes in collaboration with our strategic system integrators across Salesforce Platform
• Collaborate with Business Partner teams, Platform Solutions analysts, Development teams to elicit and translate business requirements into Function Design and & Technical Specifications.
• Lead and participate in solution design discussions with TGS strategic system integrators to deliver solutions that scale across businesses and regions
• Provide technical support to develop integrated solutions across cross functional business processes, applications, and platforms.
• Lead solution architecture and prototype technical solutions
• Improve delivery quality through unit testing, regression testing and performing FUT verification.
• Facilitate & collaborate with global vendor(s) support teams to ensure break fix issues are resolved in a timely manner.
• Perform root cause analysis for break fixes & identify permanent resolutions thru software fix or business process change

Qualifications

• Proven functional/technical professional with full lifecycle SFDC implementation experience and at least 5 years of experience working with SFDC.
• Proven ability to translate business process and URS into functional requirements and solution design.
• One or more of the following Salesforce.com Certifications: Administrator, App Builder, Platform Developer
• Experience with Salesforce.com Lightning.
• Ability to influence others across various levels in the organization, work independently, and manage through ambiguity.
• Ability to effectively balance and prioritize multiple projects concurrently.
• Experience with waterfall and agile project management methodologies.
• Strong analytical and problem-solving skills.

Preferred

• Salesforce.com advanced admin, sales cloud, service cloud certifications
• Experience with Conga CLM, Conga CPQ, Conga Tender Management and Conga Composer
• Experience with apex triggers, classes, visualforce, lightning components.
• Experience integrating Salesforce.com with various applications.

• Salesforce.com advanced admin, sales cloud, service cloud, and community cloud certifications.
• Experience with Salesforce.com org consolidation.
• Experience with Salesforce.com data and metadata migration tools.
• Experience working in a large matrixed and FDA regulated corporation.
• Knowledge of Marketo, ServiceMax, Oracle CPQ.
• Domain experience in Life Science Industry

Duties may include but not be limited to:

• Lead development teams to deliver full lifecycle SFDC implementations from inception to roll-out.
• Review and triage of business demand, and creation of business cases.
• Gather user requirements, functional requirements, conduct analysis, design solutions on the Salesforce.com platform, and establish metrics for success.
• Troubleshoot and problem solve technical production issues.
• Write comprehensive design specifications (functional specifications and solution/technical design document), functional unit test, and user acceptance tests.

• Perform gap analysis between SFDC capabilities and client requirements.
• Manage projects for application development to meet business needs and best practices

• Coordinate efforts with other teams within IT to complete interfaces and complementary components to deliver those requirements
• Assist in developing data movement strategies and implementing data cleansing/data quality tools

Primary Work LocationIND Bangalore - Technology Campus Additional LocationsWork Shift,

Keyskills :
project managementqualityrequirementsagilecustomer relationsroot cause analysisagile project managementbreak fixroot causeunit testinggap analysismusic makingproblem solvingsolution design