Level 2/3 App Suppt

Job Description

Department: CTS TOQE Reliability OperationsJob Location: BengaluruCTS TOQE Reliability Operations Identity & Access Management ASG SRE Associate Role Company Profile Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firms employees serve clients worldwide including corporations, governments and individuals from more than 1,200 offices in 43 countries. As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence and strong team ethic. Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture.Technology/Role/Department at Morgan Stanley Technology works as a strategic partner with Morgan Stanley business units and the worlds leading technology companies to redefine how we do business in ever more global, complex, and dynamic financial markets. Morgan Stanleys sizeable investment in technology results in quantitative trading systems, cutting-edge modelling and simulation software, comprehensive risk and security systems, and robust client-relationship capabilities, plus the worldwide infrastructure that forms the backbone of these systems and tools. Our insights, our applications and infrastructure give a competitive edge to clients businesses and to our own.Department Profile: Wealth Management (WM) Technology is the global technology department responsible for the design, development, delivery and support of the technical solutions behind the products and services used by the Wealth Management (WM) business. The department is comprised of 10 organizations: Sales, Banking & Corporate- Client Technology, Investment Production & Markets Technology, Client Reporting, Core Processing, Private and International Wealth Management Technology, Technology Integration Office, Enterprise Infrastructure & Production Management, Capital Markets Application & Data Services, Deployment Planning & Release Management, and the Chief Operating Office. Wealth Management (WM) Technology works with large scale databases such as BD2 and SQL Server, proprietary and non-proprietary messaging software, a broad variety of vendor products, numerous financial exchanges and regulatory entities, and programming languages ranging from .NET to Java to Cobol and VB.Net.Position Overview We are looking for a technologist with experience in Identity & Access Management application support as a highly visible/critical role, which will be a global team member of technical Subject Matter Experts s managing the stability and optimization of the Wealth Management entitlement platform to systems. He/she will handle the day-to-day support of the organization s technology related outages, collaboration on technology projects focused on stability, optimization, business impact analysis, and associated risk-related methodologies and part of squads as Service Reliability Engineer.Job Description As a team member with expertise in deep analytical triage, you will provide subject matter expertise in debugging, issue analysis and troubleshooting, working with business and technical colleagues to provide reviews and recommendations to avoid any future application issues. Produce guidance documentation, standards and procedures, products assessments, and training material including working with the various application and infrastructure support teams ensuring that they are documenting every single troubleshooting step in Morgan Stanley knowledge base system to resolve issues in a faster time frame. You will serve as a fully seasoned/proficient technical resource; provide technical knowledge in outage management and proactive solutions to improve the user experience.The Right Candidate:3-5 years of IT Development/Project Management/Support experience with a Financial Services or Brokerage Firm3-5 years experience with Identity and Access Management1-3 Year prior Information Security experiencePL/ SQL with JAVA or .net experienceUnix or Linux experience, Skill Set: Primary Skills Technical Skills:Capability to develop software to automate manual operational workRun, maintain and improve the service against established Service LevelObjectives by applying software engineering principlesExperience in ensuring the availability, performance, change (CP) management, monitoring, and capacity management for servicesExperience to troubleshoot, priority incidents, conduct blameless post-mortems and ensure permanent closure of the incidentsCapability to analyze patterns of production incidents, develop permanent remediation plans, and implement automation to prevent future incidents from occurring through software engineeringExperience to facilitate maximum speed of delivery by objectively binding to error budgets of the service.Capability to manage the efforts to split between manual operational work and engineering workExperience to interface with Product Engineering from a development and testing perspective on current and proposed production solutionsExperience in MS Office skillsExperience in PL/ SQL with JAVA or .netExperience in Unix or Linux Non-Technical Skills:Ability to e ngage and contribute with the development team through the life cycle to support Application build for Reliability for Technology Risk Wealth Management Access Management entitlement platform and working with other stakeholders in WM Infrastructure Risk and TR Central Risk ServiceAbility to understanding access management and data security administration controls and ensuring they are followedExcellent customer service skillsExcellent problem solving, interpersonal presentation and analytical skillsExcellent communication skills, can explain technical details in layman s terms to end users Good to have skills:Experience support applications in identity and access management domain a definite plusExperience to Wealth Management domain a definite plus

Keyskills :
subjectmatterexperts subjectmatterexpertise technicalsubjectmatter businessimpactanalysis msoffice sqlserver lifecycle datasecurity dataservices businessunits knowledgebase dentityaccessmanagement