Looking for Web Experience Manager

Job Description

About MoEngageMoEngage is a young, fast-paced workplace that fosters a culture of innovation, ownership, freedom, and fun while building tech products of the future. Our teams are comprised of self-driven, passionate, smart individuals from top-tier institutes who are young achievers.Sitting at a conflux of diverse technologies like Artificial Intelligence, Big Data, Web & Mobile platforms, MoEngage technology analyses billions of data points generated by customers and their devices, to predict customer behaviour and build marketing campaigns that proactively engage users.In just seven years since inception, MoEngage is working with leading brands across e-commerce, entertainment, travel, publishing and banking domains among others. With a global presence spanning 35 countries, MoEngage has offices in San Francisco,Singapore,Vietnam, Berlin, Jakarta, and Bengaluru.We have been recognized as one of the 25 Highest Rated Private Cloud Computing Companies To Work For in a list released by Battery Ventures, a global investment firm based on the employee feedback on Glassdoor where employees reported the highest levels of satisfaction at work during the first six months of the pandemic.Our inclusion on this list highlights our ability to lead during a crisis and is a huge testimony to the people-driven culture we have.Can you thrive and excel in a fast-paced ecosystem where innovation, speed and user centric product thinking are the norms Do you enjoy discovering opportunities others do not even know exist and are geared to champion them Are you driven by ownership and a chance to make an impact If so, this opportunity may be for you!Web Experience Manager - Digital MarketingMoEngage is looking for a data-driven Web Experience Manager (WEM) to work with digital marketers, design, SEO, and developers to ensure that each website touchpoint of the customer journey is not only effective but engaging as well on our Corporate, Marketing and Community sites. As a Web Experience Manager, you will play a key role in managing success metrics (conversion rate and visitor engagement) along with an excitement for delivering great user experiences. This position requires a thorough understanding of digital user experience (UI/UX) and using customer data to create a digital strategy that not only offers a personalized experience but leads to increased visitor engagement and conversions.As a Web Experience Manager, you should be able to combine web analytics, data science, user research, UX, competitor analysis, and consumer psychology to develop strategies to make our website more successful. Familiarity with WordPress or other content management systems would be an advantage.Duties And Responsibilities
• Execute web experiments to improve key site metrics conduct qualitative research studies to understand the behaviors unique to each market (NA, EU, SEA, India, MEA and LATAM)
• Create reporting dashboards to oversee the performance of web experiences and recommend necessary improvements and design changes
• Use data to create a digital strategy to offer personalized experience to users based on global and regional personas
• Partner and continuously align with owners across the website & performance marketing teams to ensure projects are prioritized within the overall web roadmap and that achieve the organizations objectives
• Establish and track KPIs and develop reporting and analysis of experiments
• Work with cross-functional teams, communicate with stakeholders and gain consensus for website strategy and modifications that drive more traffic and conversion
Qualifications
• 8-10 years experience as a Web Experience Manager, UX Researcher, Web Analyst, Conversion Rate Optimization or similar role
• Advanced experience with Web Analytics (Google Analytics / Adobe Analytics)
• Previous experience with A/B testing programs (such Google Optimize, Optimizely, VWO, and any associated software)
• An understanding of various methods for visualizing analysis and presenting data in a way that can be easily consumed by less technical staff.
• Ability to turn insight into actionable recommendations
• Ability to handle multiple projects and prioritize responsibilities
• Ability to work efficiently in a fast-paced environment
• Experience with web content management applications (preferably WordPress) and SEO techniques is a plus
• High level of accuracy and attention to detail
• Understanding of HTML & CSS
• Graduate degree
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Keyskills :
web content managementhandle multiple projectscontent management systemsbig dataweb contentdata scienceweb analysisweb analyticsprivate clouduser research