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| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Aviation / Airline |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
Manager Service & Support | Asteria Aerospace Asteria Aerospace Pvt. Ltd. was founded in 2011 with the vision to be the leading lifecycle (design-sustain) driven aerospace organization in the Indian private sector. Our mission is to provide indigenously developed products and solutions to the global aerospace defense and civilian markets with a focus on innovation and reliability.Asteria has begun its journey by designing, developing and manufacturing Unmanned Aerial Systems (UAS) for military and civilian surveillance applications. The company specializes in the design of lightweight rugged aero structures, miniaturized avionics, autonomous flight control systems and user interface software for UAS.Specific Responsibilities:Responsible for allocating job tickets to service engineers. Ensure adherence to set SLAs and standard service TAT allotted for a specific category of service requests. Design and implement Service manuals for customer and in-house service engineers Standardize response time, escalation point, development and lead continuous improvement initiatives to ensure lean and efficient department Study and implement best practices to improve productivity and overall efficiency of the service team Failure mode analysis and feedback to SI team for continuous improvement and enhancement of system functionality Responsible for cost budgeting and forecast of manpower, spare parts and overheads relating to service dept. Responsible for driving team moral and orientation to customer service. Work together with sales lead(s) in estimating AMC costs and other service plan packages during the pre-bid phase Responsible for coordinating with the sales lead(s) for resolving customer complaints or requests Responsible for coordinating with the sales lead(s) for collection of service bills raised post closure of service requests Work closely with the service engineers to ensure high morale Education, Skills & Experience B.E / B.Tech (Mechanical / Mechatronics)4-5 Years of experience as a Service support managerHands on experience in service and repair of mechanical / electronics systemsGood understanding of unmanned aerials systems and sub systemsRead and interpret information correctly from various job specification documentsAbility to communicate in written and oral formats in English, Tamil/ Telugu/ Hindi.Logical thinker with openness to learn, identify and solve problems in the course of working.,