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| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Aviation / Airline |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
Responsible for allocating job tickets to service engineers. Ensure adherence to set SLA s and standard service TAT allotted for a specific category of service requests. Design and implement Service manuals for customer and in-house service engineersStandardize response time, escalation point, development and lead continuous improvement initiatives to ensure lean and efficient departmentStudy and implement best practices to improve productivity and overall efficiency of the service teamFailure mode analysis and feedback to SI team for continuous improvement and enhancement of system functionalityResponsible for cost budgeting and forecast of manpower, spare parts and overheads relating to service dept. Responsible for driving team moral and orientation to customer service. Work together with sales lead(s) in estimating AMC costs and other service plan packages during the pre-bid phaseResponsible for coordinating with the sales lead(s) for resolving customer complaints or requestsResponsible for coordinating with the sales lead(s) for collection of service bills raised post closure of service requestsWork closely with the service engineers to ensure high moraleEducation, Skills & Experience B. E / B. Tech (Mechanical / Mechatronics)4-5 Years of experience as a Service support managerHands on experience in service and repair of mechanical / electronics systemsGood understanding of unmanned aerials systems and sub systemsRead and interpret information correctly from various job specification documentsAbility to communicate in written and oral formats in English, Tamil/ Telugu/ Hindi. Logical thinker with openness to learn, identify and solve problems in the course of working. ,
Keyskills :
sla tat lean sales hindi design english mc set tamil house telugu closure manuals aerials