Manager Service & Warranty Private Label

Job Description

About FlipkartIn 2007, we started the Flipkart journey by selling books online. But now, over a decade later, our story is quite different. Today, Flipkart is India s largest online marketplace and one of India s leading technology powerhouse that is disrupting the way India shops online. What has got us here The dynamic, passionate and talented folks we call Flipsters!Our core values define our identity and form the basis of our actions and reflect in everything that we do at Flipkart. Values enable us to shape the desired organizational culture in which each Flipster can thrive and be at their best.We believe in taking bold bets and changing the paradigm, having a sense of urgency to solve problems strategically and putting great ideas into action. We look at the world from our customer s point of view and keep customers at the heart of everything we do. We strive to do the right thing always and be committed to our customers and stakeholders.What We DoIn 2016, Flipkart dared to dream by introducing private brand products to its catalog. Today, Flipkart s Private brands are capturing the imaginations of Indian customers with their combination of affordability, quality, and India-centric product design, filling previously unaddressed gaps in the Indian market. Their groundbreaking work has not gone unrewarded, with private brands performing very strongly in the festive season sales, particularly The Big Billion Days.Role Summary:In this role the person would work on pre sale and post sale service support, he works with internal service partner, quality and brand team who would support in customer service end to end. As an overview, this person would be responsible for New product launch and develop after sales service SOP 1. This role involves managing service/ warranty process horizontally across categories involving one or more business lines in Flipkart Private Label. This means working closely with the Flipkart service partner (s) to develop & deploy solves for prioritized problems.2. Conduct Field failure analysis during DOA/ warranty period & close loop product feedback with Quality & sourcing teams.3. Complete end-to-end spare parts management from identification of spares to ordering to distribution to replenishment & return flows for defective spare parts from authorized service providers.4. Coordinate with manufacturers & authorized service providers to identify product failure modes and get the SOPs for failure diagnosis & the product repairs created.5. Enable service partners on new product launches including arranging the training & samples, etc.6. Govern Field Service operations, Call centre operations.7. Conduct Service audits and Monitor & reduce warranty claim leakages.8. Work closely with SE/SO Ops & other cross functional teams to deliver on business goalsDesired Background:

• Must have hands-on experience in doing field (market) failure analysis
• Must have hands-on experience in doing spares planning (must have worked in a similar role.
• Ability to handle ambiguity and stakeholder management
• Experience leading complex warranty & service processes
• Comfortable interacting with cross-disciplinary technical and non-technical teams.
• Strong organizational and multitasking skills to help you balance competing priorities.
• Excellent written and oral communication skills including an ability to communicate with all levels in the organization (technical, business, executive).

General Expectations from the role:

• High on Bias for action
• should be able to work in a fast-paced environment.
• Fungible & adaptable around the new age technology
• Strategic and intuitive thinking

Posted On :What We DoIn 2016, Flipkart dared to dream by introducing private brand products to its catalog. Today, Flipkart s Private brands are capturing the imaginations of Indian customers with their combination of affordability, quality, and India-centric product design, filling previously unaddressed gaps in the Indian market. Their groundbreaking work has not gone unrewarded, with private brands performing very strongly in the festive season sales, particularly The Big Billion Days.Role Summary:In this role the person would work on pre sale and post sale service support, he works with internal service partner, quality and brand team who would support in customer service end to end. As an overview, this person would be responsible for New product launch and develop after sales service SOP 1. This role involves managing service/ warranty process horizontally across categories involving one or more business lines in Flipkart Private Label. This means working closely with the Flipkart service partner (s) to develop & deploy solves for prioritized problems.2. Conduct Field failure analysis during DOA/ warranty period & close loop product feedback with Quality & sourcing teams.3. Complete end-to-end spare parts management from identification of spares to ordering to distribution to replenishment & return flows for defective spare parts from authorized service providers.4. Coordinate with manufacturers & authorized service providers to identify product failure modes and get the SOPs for failure diagnosis & the product repairs created.5. Enable service partners on new product launches including arranging the training & samples, etc.6. Govern Field Service operations, Call centre operations.7. Conduct Service audits and Monitor & reduce warranty claim leakages.8. Work closely with SE/SO Ops & other cross functional teams to deliver on business goalsDesired Background:

• Must have hands-on experience in doing field (market) failure analysis
• Must have hands-on experience in doing spares planning (must have worked in a similar role.
• Ability to handle ambiguity and stakeholder management
• Experience leading complex warranty & service processes
• Comfortable interacting with cross-disciplinary technical and non-technical teams.
• Strong organizational and multitasking skills to help you balance competing priorities.
• Excellent written and oral communication skills including an ability to communicate with all levels in the organization (technical, business, executive).

General Expectations from the role:

• High on Bias for action
• should be able to work in a fast-paced environment.
• Fungible & adaptable around the new age technology
• Strategic and intuitive thinking

Open Positions :1Posted On :01-Jan-1970Skills Required :Field (market) failure analysis, Spares planning , Stakeholder management, Process improvements, Excellent written and oral communication skillsPosted On :Field (market) failure analysis, Spares planning , Stakeholder management, Process improvements, Excellent written and oral communication skillsLocation :Bangalore,KarnatakaPosted On :Bangalore,KarnatakaEducation/Qualification :Post graduatePosted On :Post graduateYears Of Exp :5 to 7 YearsPosted On :5 to 7 YearsApply Back RecruiterTo:Enter comma separated emailsPlease enter at least one email Please enter a valid email address From:Please enter the from email addressPlease enter a valid email addressSubject: Please enter the email subjectHi,Job Title : Manager - Service & Warranty- Private Label Location : Bangalore,Karnataka Mandatory Skills : Field (market) failure analysis, Spares planning , Stakeholder management, Process improvements, Excellent written and oral communication skills Experience : 5 to 7 Years You can view the details of the job and apply hereSend Email Cancel,

Keyskills :
newproductlaunch aftersalesservice winningothersover servicecenteroperations newage musicmaking fieldservice privatelabel failuremodes productdesign productlaunch allcenter