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Mega WalkIn for Technical & Customer Support Bangalore

0.00 to 4.00 Years   Bangalore   05 Mar, 2020
Infosys BPM Limited
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaCustomer Service (International)
EmploymentTypeFull-time

Job Description

Mega Walk-In Drive for International Voice Process ( Customer Support & Technical Support) on 10-March-2020 at JP Nagar, BangaloreWalk-in Interview Details:Interview Date: 10-March-2020Interview Timings:10:30 am to 12:30 pmReferred by: DS-Sneha (6366233488)/ DS- Farzana (6366552567)Interview Venue Details:Infosys BPM Ltd#785, Ground Floor Axis Sai Jyoti15th Cross 100 Feet RoadSarakki, 1st Phase J P NagarLandmark - Sindhuri Convention Hall.BangaloreContact Person: RamyaCustomer Support-Job Location:BangaloreQualification:Any Graduate with no backlogsShifts :Flexible for 24/7 shiftsExperience :0-5 Yrs

  • Managelargeamounts of incoming and outgoing calls
  • Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
  • Identify and assess customers needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
  • Follow up to ensure that appropriate actions were taken on customers requests.
  • Refer unresolved customer grievances or special requests to designated departments for further investigation.
  • Should be ok to work in 24X7 environment and night shifts.
  • Should be ready to work in a target oriented portfolio
Skills:
  • Proven customer support experience or experience as aclient service representative
  • Excellent communications skills
  • Ability to listen and active problem solving skills
  • Good interpersonal skills
  • Ability to handle pressure
  • Ability to multi-task, prioritize, and manage time effectively
Technical Support:Job Location:BangaloreQualification:Graduate / Engineering or Technical Qualification PreferredShifts :Flexible for 24/7 shiftsExperience :1-3 Yrs
  • Good communication skills
  • Minimum 1 yr experience in International Voice process
The candidate should carry below mentioned documents in Original:
  • Carry print out of this email along with your update resume;
  • Carry all your educational and Employment documents;
  • 2 Color Passport Size Photographs.
  • ID Proof - Pan Card, Driving License, Voters ID, and Passport. AADHAAR CARD-Mandatory
Disclaimer:Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.Also refer friends, if profile matches the requirement, ask them to walk-in directly to the venue, ask them to mention DS-Sneha on top of their resume!Thanks & Regards,Sneha BRecruiter| Talent Acquisition-India|Infy HREmail:bottu.sneha@infosys.com

Keyskills :
technicalsupport customersupport voiceprocess remoteaccess voice internationalvoiceprocess servicedesk contactcenter helpdesk customerservice inboundcalls nternationalcontactcenter outboundcalls

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