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Messaging Engineer Sr. Analyst

3.00 to 6.00 Years   Bangalore   30 Oct, 2019
NTT Global Delivery Services Limited
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

  • Strong SME knowledge of Exchange 2010 to 2016 Exchange, Office365 Unified Communications, Windows OS, Active Directory, LDAP and AD Azure
  • Knowledge of Server and Networking principles pertaining to enterprise environment
  • Performs maintenance on existing operating systems
  • Evaluates, engineers, tests, recommends, and implements secure infrastructures.
  • Acts as a resource for system escalation issues.
  • Documents platform standards and processes for ongoing operations.
  • Gathers business requirements for system design and validates recommended solution for Change Management.
  • Schedules and coordinates installation and maintenance of software/hardware on the network and ensures compatibility of all communications and computer hardware/software.
  • Performs root cause analysis on failed components and implements corrective measures.
  • Provides ongoing information to leadership, customers, and peers regarding enhancements, innovations and solutions.
  • Responsible for following company specific systems engineering standards.
  • Acquisitions: Add acquisitions messaging environment under NTT Data Services, planning, development and sustaining included in this process.
  • Executive support escalations: 20-30% time consuming work per week most client/outlook, remote access, troubleshoot, feedbacks.
  • RCA for high severity issue, CRQ Deployments during weekends and holidays.
  • On Call Support: shift for all required work and done during weekends.
  • Provide Technical Documentation and training to L1 and Service desk.
  • Operation resource for internal and external projects: represent Messaging and Collaboration team, following project assignments and schedules.
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Keyskills :
rocessautomation itservices operatingsystems unifiedcommunications rootcauseanalysis executivesupport windowsos dataservices businessprocess systemsengineering activedirectory businessprocessautomation rootcause changemanagement technica

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