Network Reliability Engineer

Job Description

The Network Reliability Engineering department within IBM Cloud s IaaS Network Engineering team provides incident and problem management, internal and external customer-driven changes, network evolution guidance, network testing, break-fix troubleshooting, and maintenance services for all aspects of data networking for SoftLayer including but not limited to responsible for ongoing support of our global network infrastructure including routers, switches, datacenter network, transit and transport links which connect datacenters sites to other networks and to other datacenter sites .The Network Engineer II position of Network Reliability Engineering is an individual who is an accomplished Engineer with experience in network engineering and network operations.The Network Engineer II role includes the following responsibilities:Receive and manage ticket escalations from other teams as well as various monitoring tools involving service-affecting issues.Troubleshoot, isolate and correct service-affecting issues on the network in areas including but not limited to: routing protocols, routers, switches, firewall administration, MPLS, BGP, VPN, load balancing.Plan, schedule, and implement network maintenance activities which include firmware upgrades, hardware replacement and network infrastructure augments/changes.As needed, implement approved routing policy changes/corrections to mitigate points of traffic congestion on the network due to planned or unplanned incidents.Work with network infrastructure/service providers to identify and correct causes of circuit disruption.Work with hardware vendors to determine causes of device failure/issues.Create network connectivity diagrams and other documentation of live network environments for internal and customer use.Incident management during critical events that impact the network, including internal and external communications, team coordination of repair and then root cause analysis efforts.Communicate effectively with internal and external audiences with varying levels of technical expertise.Maintains high quality customer service to internal and external groups when needed.Required Technical and Professional ExpertiseWorking knowledge of the following network protocols/technologies:Border Gateway Protocol (BGP)Multiprotocol Label Switching (MPLS)Open Shortest Path First (OSPF)IPv4 and IPv6 addressingLACP (Link Aggregation Control Protocol)Dark fiber / DWDM systemsAdvanced Configuration of Juniper and Cisco devicesAbility to initiate and effectively utilize remote hands assistance within datacenter and carrier hotel environments for items such as fault isolation, installation/test of structured cabling/cross-connects and troubleshooting physical equipment as well as replacing faulty components within a chassisPosition Requirements:This is a shift-based position for a 24/7/365 department; individuals must be prepared to work a schedule of shifts that may include night, weekend and holiday work. On call rotation could also be required.6+ years of experience in network engineering and operations in a multi-vendor environmentPreferred Technical and Professional ExpertisePeriodic travel to other IBM Cloud IaaS offices and/or data centers may be required (Demonstrated history of organization and time management skillsDemonstrated history of verbal and written communication skillsAbility to work remotely with little or no direct supervisionExhibit a strong understanding of customer serviceMust be self-motivated and disciplinedAbility to recognize and prioritize critical tasks independentlyOne of the following Certifications: Juniper Networks Certified Internet Expert (JNCIE), Cisco Certified Network Professional (CCNP), Cisco Certified Design Professional (CCDP), Cisco Certified Internetwork Expert (CCIE).Bachelors in Science degree in a computer technology field or equivalent experience,

Keyskills :
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