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| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | Production |
| EmploymentType | Full-time |
Process Responsibilities Record /upload disputes from various channels and assign the correct dispute code from the standard set of codes Capture additional information (from dispute originator or third party) and/or detailed problem explanation and register in the system Stop invoice from further being produced (if applicable)by flagging this in the system Review detailed problem explanation for each dispute and request information (if necessary) to assist resolution before manage it Contact relevant non SSC stakeholder if required (by phone/ email/ fax if external, or by workflow if internal) in dependent on the dispute resolution procedure Collate and assess the responses received from relevant non SSC stakeholders Investigate dispute, verify corrective steps and share the solution proposal with relevant stakeholders Take actions regarding the shared solution with stakeholders, record solution details in the system and close the dispute Analyse dispute root source and cause by downloading and assessing invoice dispute management reports from the system Identify and summarise possible corrective actions Identify problems of the same nature for consignment/ customers. Contact customer if necessary and record the dispute solution in the system Communicate root causes that come from a local department to local F&A and Local Dispute Coordinator Hold cross process meetings within the SSC to amend processes / enforce procedure for F&A items<,
Keyskills :
businessprocess disputeresolution disputemanagement management BusinessProcessDesign MasterData Financials SAPImplementation BusinessProcessReengineering IDoc ProjectPortfolioManagement APSalesDistribution