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| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Banking / Financial Services |
| Functional Area | Risk / Underwriting |
| EmploymentType | Full-time |
About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.To us, good performance is about much more than turning a profit. Its about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.Were committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.JOB PURPOSE:Minimise fraud losses for Cards /products by actioning alerts on the Fraud Detection to minumise fraud loss. Identify emerging fraud trends to prevent customer / bank ending in financial loss.This role requires requires an ability to make quick on- the spot decisions, so as to ensure a balance between risk and customer service is an on-line situation.KEY RESPONSIBILITIES:Working in a 24 hours centre for FRSC, Chennai/Bangaluru.Ensure that alerts are monitored and actioned on a case to case basis with minimum customer impact.Timely blocking of compromised and fraudulently misused cards and follow guidelines.Timely blocking of card for suspicious activity to mininimse fraud loss.Identify emerging fraud trends and suggest for possible rule changes/implementation.Timely update of the cards into Visa / MasterCard exception and account files wherever requiredConfirmation of suspicious transactions with customers and unblocking of card.Timely communication of key information and trends to Supervisor / Top Management.Report generation/ reviews, customer call backs and other activities to be completed within TATMaintenance and archival of all department documents including various fax requests.Maintaining high level of customer satisfaction by handling customer service issues without compromising on the risk aspect.Profitability by implementing fraud control measuresGood understanding of systems / proceduresUnderstanding of the risk involved in various transaction types and cardholder profilesInternal :Providing support to the Fraud Control unit by monitoring of suspicious transactions and transactions originating from High Risk Countries and Suspected POC merchants.Coordination with Phone Banking Unit & BranchesCoordination with Cards Operations & Chargeback units.External:CustomersAcquiring banksMerchants for recoveryUniversal technical competencies and Role Specific technical competencies:Banking KnowledgeQualifications:Bachelor or Masters Degree with Good Communication and Analytical SkillsREPORTS TO (Primary): Manager OperationsApply now to join the Bank for those with big career ambitions.,
Keyskills :
phonebanking fraudcontrol frauddetection customerservice customersatisfaction fax tat risk turn fraud brand cards banking balance control reviews equality operations monit analytical ng